360Enterprise Returns Management

According to recent surveys, merchandise returns represent 7% – 15% of a retailer's sales, depending on merchandise mix and service levels. According to the 2003 National Security Survey, retailers lost about $16 Billion to fraudulent returns. It is estimated that on average, 9% of merchandise returns are fraudulent, so a retailer with $1B in annual sales could be losing as much as $13.5M to fraudulent returns.

By lowering return rates, reducing fraud, speeding the returns process, increasing return accuracy, and gaining insight into problem areas, retailers can increase margin and revenue. To help retailers achieve these goals, 360Commece offers Returns Management, the only cross-channel solution on the market today that enables you to reduce fraud without losing your good customers.

Returns Management enables retailers to process returns easily and accurately across all stores and channels by providing real-time access to original transaction details, such as location, item and tender, and customer refund history. By empowering employees with return information and exception capabilities, and informing customers about their return compliance, retailers can reduce surprises and confrontation. Combined with exception reporting and analysis, Returns Management delivers substantial return on investment.

Returns Management enables retailers to:

• Easily and more accurately process returns across all stores and channels
• Empower employees with return information and exception capabilities to reduce confrontations
• Inform customers of their return compliance to reduce surprises
• Perform exception analysis and respond in real time to KPI-based alerts