product details
You have ensured your customers bought the very best product for their needs, but how do you reconcile this with your customer support? Can you guarantee your customers' support requests will be handled in a timely manner?
Customer satisfaction is the basis for customer loyalty; so, it is imperative to provide timely and accurate support. By enlisting LiveTime Support Desk as part of your customer support team you:
- Allow customers to log and manage incidents via email
- Provide a self-help and incident tracking facility via the customer portal
- Provide 24/7 support across all time zones
- Allow business partners to support issues specific to their products
- Can set SLA relative to customer requirements.
product compatibility
- Novell Linux Desktop 9
- Open Enterprise Server
- SUSE Linux Enterprise Desktop
- SUSE Linux Enterprise Server 8
- SUSE Linux Enterprise Server
- SUSE Linux Enterprise Server 9
- NetWare
- Novell eDirectory
- Novell exteNd
- Novell GroupWise
- Novell Identity Manager
- Novell ZENworks
- Novell ZENworks Linux Management
- SUSE Linux Enterprise Desktop 10
- SUSE Linux Enterprise Server 10
architecture
- IBM System i
- IBM System p
- IBM System z
- IBM® S/390® (31 bit)
- Intel® Itanium® Processor Family
- x86
- x86_64 AMD64® & Intel® EM64T®
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regional availability
- Asia Pacific
- Europe, Middle East & Africa
- Latin America
- North America
language availability
- English
- French
- German
- Spanish
certification
This product has demonstrated compatibility by successfully completing Novell's stringent product certification requirements.
Novell does not warrant non-Novell products or services. All products and services included in the Novell Partner Product Guide are provided on an "as-is" basis, and in no event shall Novell be liable for any damages whatsoever resulting from use or performance of any such products or services. Any warranty service for non-Novell products or services is provided by the product vendor in accordance with the applicable vendor warranty. The information and related graphics published in the Novell Partner Product Guide may include technical inaccuracies or typographical errors. Novell assumes no responsibility for the content of any site linked to its Web pages. Inclusion of third-party products or services in the Novell Partner Product Guide does not constitute an endorsement of such products or services by Novell.