OTRS

OTRS GMBH Other products from OTRS GMBH
Novell Technology Partner

product details

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and emails.

The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many emails and want to answer them with a team of agents? You're going to love the OTRS!

product compatibility

  • Open Enterprise Server
  • SUSE Linux Enterprise Server 8
  • SUSE Linux Enterprise Server
  • SUSE Linux Enterprise Server 9
  • SUSE Linux Enterprise Server 10

architecture

  • IBM System i
  • IBM System p
  • IBM System z
  • IBM® S/390® (31 bit)
  • Intel® Itanium® Processor Family
  • x86
  • x86_64 AMD64® & Intel® EM64T®

quick clicks

regional availability

  • Europe, Middle East & Africa
  • North America

language availability

  • Brazilian Portuguese
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish
  • Swedish

certification

This product has demonstrated compatibility by successfully completing Novell's stringent product certification requirements.

success story

It gives you an impression about the ARS Remedy to OTRS migration at NASA.

 

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