CallXpress

At the core of CallXpress is an advanced voice mail system that answers your calls when you can't. Your personalized messages can let callers know if you're on another call, away from your desk or out of the office. It can also route customers to self-service applications when you can't talk to them in person.

With our automated attendant, any information stored in a database can be spoken or faxed to your customers via Interactive Voice Response (IVR). So instead of getting a busy signal or being put on hold, your customers have automatic access to accurate information, 24 hours a day—allowing you to increase customer satisfaction without increasing staff costs. And that leads to long-term, profitable relationships with your customers.

When a new message is received CallXpress Message Notification sends an alert right to your pager, telephone, mobile or any SMS-capable device. CallXpress offer a variety of choices for notification and alerts. It also allows for filter definiations to be applied.

Managing your voice, fax and e-mail messages from any location at any time — via laptop, telephone, cell phone or the Internet has become easier using CallXpress. By following the simple touch tone or voice commands and, using text-to-speech technology, CallXpress gives you instant access to all of your messages.

Being out of the office doesn't have to mean being out of touch. Using the very latest state-of-the-art speech recognition technology, the CallXpress Speech Server acts as a personal assistant, directing your calls to you wherever you are — at your desk, in your car or at your home office.

Your speech-enabled personal assistant also lets you retrieve, respond and create new e-mail messages; retrieve contact numbers; place outbound calls; put calls on hold; receive multiple inbound calls; and schedule meetings all on a single call. And with the built-in directory service, you can call co-workers without looking up their extensions or waiting for an operator to direct your call. You simply speak the name of the person you wish to call, and the CallXpress Speech Server connects you for real-time collaboration.

For even greater productivity, all of your messages — voice, fax and e-mail — appear in your Lotus Notes® e-mail box. Messages can be prioritized easily and accessed in any order. No longer will you have to dig through all your voice messages just to get to the important ones. The end result: less time managing your messages and more time acting on them.

Your global employees can take advantage of the mobility features of CallXpress, because it supports multilingual text-to-speech. CallXpress desktop clients are available in English, French, German, Italian and Spanish.

We've invested heavily in the development of alternate user interfaces that can emulate the command structure of many popular first generation voice mail systems. As a result, users need very little training to transition to CallXpress — and in many cases, they are not even aware of the change. Currently, we offer alternate user interface solutions for Octel® Aria®, Octel Serenade® (VMX), Avaya® ™ AUDIX®, and Mitel® NuPoint with Centigram Interface.

Moving from traditional circuit-switched architecture to a packed-switched IP environment is no longer just a dream, but an achievable reality. That's because you no longer need to perform a massive technology refresh overnight, involving multiple sites. CallXpress supports over 250 traditional PBX and IP-based integrations, so you can transition from your existing technology at your pace. There's no need to rip out the old system all at once, unlike competitive products.