everything HelpDesk

GROUPLINK Other products from GROUPLINK
Novell Technology Partner

product details

<em>everything</em> HelpDesk
everything HelpDesk is a complete, mobile, web-based and user-friendly help desk solution built upon ITIL best practices. Whether deployed for government, K12, higher ed, healthcare, financial services, or other IT service support functions, this everything solution helps you be an IT Hero while reducing your total IT cost of ownership.

Designed for Novell and Linux environments, eHD powerfully integrates with such Novell technologies such as OES, eDirectory, GroupWise and NEW! ZENworks 10.

Other features of eHD include: web-based technology, powerful reports, and Netware/Linux/Windows compatibility. Integration is offered with eDirectory (NDS), ZENworks 7, ZEN 10 and GroupWise.

Also with eHD: access from any desktop or PDA, professional and efficient ticket tracking, increased closure rates, high adoption rate, affordable value, server only installation and the ability to use your existing authentication source.

HelpDesk runs on top of Tomcat and uses LDAP as a portal to authenticate users against the database. Supported databases include MySQL, MS SQL, Oracle and PostgreSQL.

The HelpDesk system can be accessed via any web browser including Internet Explorer and Mozilla Firefox. eHD is compatible to run on Linux, Windows, and Netware operating systems.

To download a free 30 day trial please visit www.grouplink.net/forms/ehdtrial/

product compatibility

  • Open Enterprise Server
  • Novell eDirectory
  • Novell GroupWise
  • Novell ZENworks
  • Novell ZENworks Linux Management
  • NetWare

quick clicks

regional availability

  • Asia Pacific
  • Europe, Middle East & Africa
  • Japan
  • Latin America
  • North America

language availability

  • Brazilian Portuguese
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Spanish
  • Swedish

certification

This product has demonstrated compatibility by successfully completing Novell's stringent product certification requirements.

success story

Angie von Gersdorff, Help Desk and Technical Support Manager for Washington County Board of Education stated, “The ability to move away from an outdated paper system for us to do our job, to a web-based tool available to everyone involved, has been a tremendous success for us. Our techs now have access with any computer that is Internet equipped. In fact, they can access the project at hand from the very computer they are working on!”

 

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