Software Categories: Help Desk

Help desk software provides the tools that IT support professionals need to process support calls, resolve technical problems, ensure customer satisfaction, and manage support staff.

ACHIEVER SOFTWARE : Achiever Anyware

Achiever Anyware is a flexible solution that can handle the most sophisticated and diverse customer requirements. Its advanced relational database structure enables it to manage complex data requirements while its functional workflow tools enable you to implement your business processes to create an intuitive system.
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AQUIS INFORMATIKA ZRT. : MultiWorX Help Desk

MultiWorX® HelpDesk is a helpdesk software from AQUIS Informatika Zrt. The program is integrated with Novell ZENworks Asset Management, Novell's premier IT asset management software.
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BANC INTRANETS : BancWorks

Enterprise web content management system
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COGINOV : Nomino Mail

An intelligent email management system that ANALYSES, SORTS, FORWARDS and ANSWERS your incoming emails automatically, while increasing your productivity and efficiency in real-time.
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GROUPLINK CORPORATION : everything HelpDesk

everything HelpDesk™ is a complete, mobile, web-based and user-friendly help desk solution built upon ITIL best practices. This product was designed for Novell, Microsoft and Linux environments, and allows powerful integration with technologies such as: eDirectory, GroupWise, ZENworks and Linux.
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OMNI TECHNOLOGY SOLUTIONS INC. : Omni - eControl

Remove all administrator rights from your help desk staff and junior administrators. Use eControl to securely delegate user account management tasks in Novell, Microsoft and mixed Active Directory, Exchange, eDirectory and GroupWise systems -- NO Rights required and NO access to iManager, ConsoleOne, Microsoft Management Console or Custom Task Pads.
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OMNI TECHNOLOGY SOLUTIONS INC. : Omni - EMU

EMU is the "ultimate" bulk user account management tool for GroupWise, eDirectory and NetMail! If you find that UIMPORT, ICE, GWImport, LDIF and other tools are restricted, missing features or are too complex to use, get EMU. EMU User Create Wizards will save you heaps of time!
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PRINTER PROPERTIES PRO : Printer Properties Pro

Printer Properties Pro™ is the #1-selling, most-recommended printer configuration utility for Novell® Networks that allows you to configure every printer driver on your network — without leaving your desk!
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TOUCHPAPER SOFTWARE PLC : Helpdesk Software - Touchpaper ITBM Suite

Touchpaper's IT Business Management software is tightly integrated with the Novell infrastructure and therefore allows users to benefit from all the features of a market leading service desk system, while simultaneously leveraging the unique features of their Novell applications
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VISUAL CLICK SOFTWARE, INC. : DSMETER for NetWare

DSMETER for NetWare is your solution for around-the-clock security profiling for eDirectory/NDS and NetWare File Systems. DSMETER provides extensive security auditing and reporting, allowing administrators to track logins and logouts including failed login attempts, track and block file activity such as writes and deletes and much more.
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VISUAL CLICK SOFTWARE, INC. : DSRAZOR for eDirectory/NDS and NetWare

DSRAZOR for eDirectory/NDS and NetWare provides customizable interactive management of eDirectory/NDS and NetWare File Systems. From creating and managing users in bulk, to documenting File System security and finding security weaknesses, DSRAZOR allows administrators to create, customize and implement applets to meet their specific needs.
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