Asia Pacific Government Solutions Providers

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Digital China

Brief Partner Bio:
Digital China is an information technology services company dedicated to the advancement of digitization in China. Headquartered in Beijing, Digital China has regional offices in other major cities in China - Guangzhou, Chengdu, Wuhan, Jinan, Nanjing, Shanghai, Shenyang, Xian, Hangzhou, Shenzhen and Hong Kong - with a total workforce of 3800 staff. According to IDC, Digital China is currently the largest IT products distributor and systems integrator in China. Digital China was spun off from Legend Group Limited and separately listed on the Hong Kong Stock Exchange Limited on 1 June 2001.

Solution Description:
Digital China helped ShenZhen State Tax deploy a comprehensive secure identity management solution to address a number of identity- and security-related business challenges. The solution included Novell eDirectory as the identity vault; Novell Identity Manager (formerly Novell DirXML) for bi-directional identity synchronization between eDirectory and a number of legacy systems including an eLearning System, Email, CTAIS, and others; Novell iChain for identity-based Web access control and Web single-sign on; and Novell SecureLogin for single sign-on to client-server applications.

Products/Solutions Involved:
Novell eDirectory, Novell Identity Manager (formerly Novell DirXML), Novell iChain 2.3, Novell SecureLogin

Contact Information:
XiangHong Li
Digital China Building
No.5 Shangdi Dong Road
Haidian District
Beijing, China
Post Code: 100085
Tel: (010)82707777
Fax: (010)82707776

Dimension Data

Brief Partner Bio:
Dimension Data is a leading global technology company, operating in over 30 countries on 6 continents. The Group provides solutions and services that optimise and manage the performance of IT infrastructures to enable business to build competitive advantage.

Dimension Data Australia was first established in 1987 and provides Plan, Build and Support services that can reduce cost, decrease risk, remove complexity and improve productivity. With a strong national presence, Dimension Data Australia can service the IT needs of Australian corporate and government organisations both locally and internationally.

Client Name:
New South Wales Roads & Traffic Authority

Client Location:
New South Wales, Australia
Head Office: Centennial Plaza, 260 Elizabeth St, Surry Hills 2010

Solution Description:
The New South Wales Roads and Traffic Authority (RTA) is responsible for promoting road safety and traffic management, driver licensing and vehicle registration in New South Wales. With a wide variety of applications and databases, several operating system environments, and a range of custom developed systems needed to support its business, the RTA identified the need for a comprehensive identity management solution that could solve a variety of related problems.

To address its myriad challenges, the RTA developed a multi-phase identity management strategy to meet these and other requirements, and then selected technology from Novell and systems integration services from Dimension Data to deliver an end-to-end solution.

To date, phases 1 and 2 of the solution have been successfully delivered for the RTA, including a secure identity repository for user identity information; automated provisioning and de-provisioning SAP HR, Windows NT, Active Directory, Exchange and PABX Environments using Novell Identity Manager (formerly Novell DirXML); an accurate and up-to-date directory based white pages solution; and password synchronisation between Novell eDirectory and Active Directory

Products/Solutions Involved:
Novell eDirectory, Novell Identity Manager (formerly Novell DirXML), eGuide

Contact Information:
Scott Petty
Chief Operating Officer
Dimension Data Australia
121-127 Harrington Street
The Rocks NSW 2000
Ph: +61 2 8249 5000
Fax: +61 2 8249 5369
Email: scott.petty@didata.com.au

Jardine OneSolution

Brief Partner Bio:
Jardine OneSolution is part of the Jardine Matheson group, one of Asia's leading conglomerates with a broad portfolio of businesses focused primarily on the Asia-Pacific region. JOS is one of the leading systems integrators and IT distributors in Hong Kong and Malaysia, with a rapidly growing presence in Singapore and the PRC. JOS has an extensive customer base ranging from government departments, multinational companies and major corporations to SMEs across diverse industries and business sectors. These achievements are largely attributable to its customer-focused strategy, which helps the company maintain a clear focus on the needs of the customers and fulfill such requirements to their satisfaction. JOS offers customers a comprehensive range of related value-added services to address all their key service requirements at different stages of the IT implementation cycle.

Over the years, JOS has established long-standing and mutually rewarding relationships with its key suppliers in order to provide an unrivalled range of products and services, thereby offering seamless one-stop solutions to its customers. In most cases, JOS is one of the largest business/channel partners in the region for such suppliers. JOS, its suppliers and ultimately the customers are all able to benefit from such strong relationships.

Client Name:
Government Departments of HKSAR

Solution Description:
Jardine OneSolution helped the Hong Kong Special Administrative Region (HKSAR) deploy a comprehensive secure identity management solution to address a number of identity- and security-related business challenges. The solution included Novell Identity Manager (formerly Novell DirXML) for bi-directional identity synchronization across more than 10 departments, Novell iChain for Web access management and the SAML extension for Novell iChain for federated authentication.

Jardine OneSolution has also completed NetWare upgrade projects for a number of HKSAR departments

Products/Solutions Involved:
iChain, BorderManager, DirXML, NIM, eDirectory, ZENworks, Securelogin

Contact Information:
Jacob Leung
19/F Tower One, Millenium City 1, 388 Kwun Tong Road, Kowloon, Hong Kong
P: (852) 2579 5182
F: (852) 2267 0600
jwhleung@jos.com.hk

Microbase, Inc.

Client Name:
The Development Bank of the Philippines

Client Location:
Manila, Philippines

Solution Description:
The Development Bank of the Philippines needed a solution to automate the upgrade and distribution of Microsoft patches to 100 branches across the Philippines. The Bank selected a Novell solution including Novell ZENworks for desktops 4 to accomplish this daunting task. As a result of the devployment, the Development Bank of the Philippines avoided the expense of sending engineers to each client to perform a manual upgrade, allowing the company to focus on more strategic initiatives.

Products/Solutions Involved:
ZENworks

Contact Information:
Jean Bravo
6/F Casmer Bldg, Salcedo St., Makati City, Philippines
+632 8137603
jeanb@microbase.com.ph

Microware USA Limited

Brief Partner Bio:
Microware USA Ltd (Microware) is one of the largest one-stop IT solution providers in Hong Kong. Since its establishment in 1985, Microware has continually sought to offer the best-of-breed products and services to customers. By which more than simply delivering the latest technology - it aims nothing less than completely understanding of the unique challenges that our clients face. Our customer-oriented principle drives us growing from simply supplying the best in commercial-off-the-shelf products to total solution provider.

With long years of experience and numerous proven project references, we comprehend how to integrate people, processes and technology to deliver the best results that provide true value to our clients' business. Our clientele across all industries and individuals include small to medium size businesses, government agencies, educational organizations, multinational companies and listed corporations.

Our history proves our success of continuous evolution, making us a dominant presence in Hong Kong's IT Market, as well as enabling us to help our customers adapt to the ever-changing market environment.

Client Name:
Government Departments of HKSAR

Client Location:
Hong Kong

Solution Description:
Microware USA Ltd. (Microware) helped the Hong Kong Special Administrative Region (HKSAR) deploy a comprehensive secure identity management solution to address a number of identity- and security-related business challenges. The solution included Novell Identity Manager (formerly Novell DirXML) for bi-directional identity synchronization across more than 30 departments; Novell iChain for Web access management and the SAML extension for Novell iChain for federated authentication; and Novell BorderManager for a central Internet gateway.

Microware has also completed NetWare upgrade projects for a number of HKSAR departments and completed a ZENworks for Desktops deployment for the Inland Revenue Department.

Products/Solutions Involved:
iChain, BorderManager, DirXML, NIM, eDirectory, ZENworks, Securelogin

Contact Information:
Barry Tang
1/F, Century Centre, 44-46 Hung To Road, Kwun Tong, Kowloon, Hong Kong
P: (852) 28255678
F: (852) 25647553
barrytang@microware.com.hk

Open Integration

Brief Partner Bio:
Open Integration is a Canberra and Sydney based systems integrator, providing expert services in the design, implementation, management and support of computer networks and a leader in the provision of Open Standards and Open Source solutions to Australian government and commercial clients.

Client Name:
ComSuper

Client Location:
Canberra

Solution Description:
Open Integration partnered with Novell Consulting in Australia to develop a shared secure Web access infrastructure that allows nearly half a million current and retired public sector and Defence Force personnel with improved secure access a number of online services. The solution incorporates the Novell metadirectory (Novell Identity Manager) and secure Web access technologies (Novell iChain), which mesh the customer database with the corporate directory (Novell eDirectory) to create an automated customer access management system. A password management system was also implemented to resolve lost and forgotten password issues. The new authentication system has improved the security of online access and facilities for its 500,000 combined members, and significantly reduced administration overhead and calls to the support centre.

Products/Solutions Involved:
Novell Identity Manager (formerly Novell DirXML), Novell iChain, Novell eDirectory, Novell NetWare

Contact Information:
Charles Falzon
Managing Director
Open Integration
GPO BOX 2003
CANBERRA ACT 2601
AUSTRALIA
Telephone 1800 ONE NET (1800 663 638)
Facsimile 02 62593366
www.oi.com.au

Open Integration

Client Name:
Department of Prime Minister and Cabinet (PM&C) / CHOGM

Client Location:
Canberra (configuration installed and used in Brisbane)

Solution Description:
Open Integration worked closely with Novell, the Department of the Prime Minister for the Australian Government and the CHOGM Taskforce, to include develop a communication and information technology system that was reliable and secure from hackers. Security was of paramount importance for the solution, which had to provide a fast, reliable, network including communication and IT for delegates, media and the CHOGM Taskforce—all of whom had different information needs and levels of security clearance.

To manage networks security, the CHOGM Taskforce deployed a variety of measures including virus scanners, a sophisticated firewall and intruder detection system able to detect even the 'smallest indication' of an unauthorised access attempt. Novell NetWare, Novell GroupWise, Volera Accelerator and Novell ZENworks were used to provide secure network access and authentication services (login access and security) as well as file and print services, desktop management, email and Internet access.

All IT infrastructure, workstations, and notebooks were installed over a six week period prior to the start of the event. A purpose built media centre ensured press and media representatives had secure access to all the resources they needed whenever they needed - which proved to be 24 hours a day for the entire CHOGM event. Moreover, each delegation could share information such as working papers, presentations, or notes and communicate using email securely within the delegation or to the broader CHOGM community. Users could also log in to the network and access all resources allocated to them at the remote sites during the conference. Qualified help was provided to users around the clock and the IT infrastructure provided a secure and reliable operating environment.

Products/Solutions Involved:
Novell ZENworks, Novell NetWare, Novell GroupWise, Volera Accelerator

Contact Information:
Charles Falzon
Managing Director
Open Integration
GPO BOX 2003
CANBERRA ACT 2601
AUSTRALIA
Telephone 1800 ONE NET (1800 663 638)
Facsimile 02 62593366
www.oi.com.au

Starcom

Brief Partner Bio:
Starcom is a leading Australian technology integration specialist with over 19 years experience in designing, managing and successfully deploying end-to-end infrastructure solutions for government and corporate organisations. At Starcom, we work as One Team with our clients who value our service, long-term relationships and objective design and implementation expertise. Our reputation for excellence is widely renowned and respected as is our ability to deliver projects within cost and time schedules.

Our multi-vendor solution portfolio and flexible yet robust consulting and project methodology produces results. Our leading vendor partnerships include Novell Platinum Partner, HP Storage Partner & Server Specialist, IBM Business Partner, Microsoft Gold Partner, Citrix Silver Partner (Gold pending), Veritas Premier Partner, Computer Associates Premier Partner, SurfControl Security Partner as well as partnerships with NetPro, Bindview, Blue Lance & Intellireach.

Solution Description:
NSW businesslink is a NSW Government initiative to establish a shared corporate services organisation for a number of significant NSW government departments.

Starcom was engaged to design, deploy and integrate a network infrastructure incorporating File, Print & Messaging, Storage and Backup, IP Telephony and Identity Management for 700 staff with a migration path capable of supporting over 20,000 users. The project required co-existence of operating system directories and messaging from Novell and Microsoft for cross-platform calendaring, scheduling and resource management. To meet these requirements, the solution included Novell eDirectory, Novell DirXML, Novell NetWare and Novell GroupWise. The Starcom team worked closely with Novell Consulting and the client to successfully deliver the project on time and on budget.

Contact Information:
Yasmin Nekula
New Business & Marketing Manager
10 / 175 Gibbes Street, Chatswood, Sydney, NSW, 2067, Australia
61 2 9882 0000
61 2 9882 0099
enquiries@starcom.com.au
www.starcom.com.au

The Communication Solution Co. Ltd.

Brief Partner Bio:
The Communication Solution Co. Ltd. is a subsidiary of the CDD Group of Companies in Thailand. CDG is the top conglomerate in the country and operates a diversified business but all related to IT.

Solution Description:
Provincial Water Works – Groupwise.

Products/Solutions Involved:
Novell GroupWise

Contact Information:
Mr. U-Krit Wongsarawit,
The Communication Solution Co. Ltd.
238/3-4, Nanglinchee Road,
Bangkok 10120.
Thailand.
Phone No. +662-6781478.
Fax No. +662-6781646
Email: ukrit.w@g-able.com

The Communication Solution Co. Ltd.

Solution Description:
ZENworks and secure identity management

Products/Solutions Involved:
Novell ZENworks, Novell Identity Manager (formerly Novell DirXML), Novell eDirectory