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Archive for November, 2006

Positive steps on ODF

November 30th, 2006 by Bruce Lowry

There have been a couple of important positive steps on the ODF front this week. Brazil, India and Italy have each endorsed ODF at some level, with Brazil now recommending ODF as the standard government format. In addition, Corel has announced they’ll be supporting ODF in the next rev of WordPerfect, as well as Open XML. Momentum continues to build around open formats. Novell’s Microsoft agreement includes a commitment to work to improve compatability between ODF and Open XML. Efforts to remove impediments to interoperability will help ODF grow market share more rapidly going forward, and make users in general more willling to try open source based products. Within Novell, we introduced ODF as the corporate standard a good six months before really starting to move employees to Linux. It helped employees get used to open source, and made the overall migration a smooth process.

Virtual Vegas: Novell To Host Press Conference Today

November 28th, 2006 by Kerry Adorno

Novell’s holding a virtual press conference today from the Gartner Data Center Conference in Las Vegas to announce news around data center management. The press conference will also highlight new cross‑platform solutions that help customers employ innovative technologies like virtualization, and efficiently manage their IT infrastructure from desktop to data center.

The press conference will begin at 12 noon PT. A live webcast of the event will be available here. The archived webcast will also be available following the press conference in the same location.

Novell Tech Support Gains New Field Service Certification

November 22nd, 2006 by Bruce Lowry

Novell has just achieved certification for its field technical support capabilities under the Field Service Practices (FSP) Certification program. This is a new certification coming from a consortium of leading technology companies and Service Strategies Corp, a global leader in support certifications. Novell is a founding sponsor of this initiative and one of the leaders in defining this important industry standard. Novell is one of only three companies, including Lockheed Martin and Reynolds & Reynolds, to receive the FSP certfication to date. FSP is a parallel certification to the Support Center Practices certification, a more established certification of technical support centers shared by Novell and some 200 other world class organizations. The FSP program quantifies the effectiveness of field support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. FSP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the program. Certified organizations have to demonstrate their continued commitment to high performance standards through annual re-certification audits. Novell achieved certification after an extensive audit of its North American field service operations.

FSP Certification represents best practices in the industry, and provides further confidence to Novell customers that they’re getting world class tech support when they go with Novell.

New materials on Novell-Microsoft agreement

November 21st, 2006 by Bruce Lowry

Ron Hovsepian, Novell’s CEO, has written an open letter to the open source community about Novell’s position on patents following the Novell-Microsoft agreement. It’s a direct statement about how we did not – and do not – admit that there are Microsoft patents in Linux. Microsoft has issued its own statement on the issue here, which acknowledges Novell made no such admission. We hope this will help alleviate concerns in the community over this issue.

Also related to the recent agreement, IDC has put out an assessment of the deal which positions it as very significant in the IT landscape. It highlights the potential benefits of the deal for customer, and says “this is a deeply influential relationship that has the potential to massively change the IT landscape in ways that will emerge for years to come.” The IDC piece is worth reading because it provides an independent, third-party assessment of the multiple aspects of the deal.

Works for me … and you … and them

November 15th, 2006 by Kevan Barney

Yesterday Microsoft announced the formation of the Interop Vendor Alliance, described as a community of partners working together to enhance interoperability with Microsoft systems. Novell is a founding member of this group, and we’re happy to see Microsoft make additional commitments to interoperability that will improve opportunities for all customers.

Of course, we’ve been committed to interoperability with Microsoft and other platforms for many years, so it should come as no surprise that we support this effort. Just about every product in Novell’s portfolio has an interoperability story, including SUSE Linux Enterprise. Check out the Novell page of the Interop Vendor Alliance Web site to learn more.

Agrium grows with ZENworks

November 14th, 2006 by Kerry Adorno

Agrium is a fast-growing company, pursuing acquisitions to expand its reach as a global marketer, producer and distributor of crop nutrients and other agricultural products and services. Thus they need to be able easily assimilate new IT environments while controlling costs — enter Novell ZENworks.

“We use Novell solutions because the products are so reliable we can run them with a lean IT staff,” said Bruno Picone, manager of IT at Agrium. “Our IT staff wears many hats and yet we are not overworked. A team of five handles all network, e-mail and desktop management for 2,200 users.”

With ZENworks (which Agrium chose over Altiris and Microsoft, btw), Agrium is now saving time and money while it grows its business.

Reactions to the Novell-Microsoft Deal

November 12th, 2006 by Bruce Lowry

Folks have had a week and a half to digest the Novell-Microsft agreement. Different stakeholders have had different reactions. Customer response has been almost universally positive. I’m at Novell’s global sales kickoff this week, and Ron Hovsepian, other execs, and account reps who’ve had customer discussions about the deal are reporting positive feedback across the board. The financial analysts and the market have been mixed, adopting primarily a “wait and see the results” approach. Industry analysts have been generally positive, highlighting how this move should help drive Linux more firmly into the data center. Partners have also been generally positive, although they, like others, have needed time to absorb the various pieces of the agrement. A senior representative from one of Novell’s global strategic partners at the sales meeting yesterday said that, while they had to step back initially to assess the deal, they see the customer benefits and will continue full speed ahead working with Novell on Linux. Novell employees are excited, although they’ve got a lot of questions about how this will work in practice and what it means for them specifically. There’s a lot of focus at the meetings this week on making sure the employee base understands the deal.

The final group, where reaction has been the most mixed, is the open source community. There have been some positive comments on how this should help promote Linux. There have been many questions seeking clarification on the details, particularly around GPL compatibility and the covenant not to sue individual non-commercial developers. We’ve published answers to some frequently asked community questions here. We’ll continue to respond to those questions.

Finally, there’s been a hostile reaction by certain sections of the community, which accuse Novell, at best, of doing a ill-advised deal and, at worse, intentionally selling out the Linux community. There are two accusations this group has raised that I’ve seen appear in multiple places. One is that Novell has, in effect, stolen from the community for its own commercial gain. Needless to say, I have a hard time with this because it assumes Novell has only taken, not given, to the community. Novell has probably contributed more to the community that almost any other commercial entity except, perhaps, IBM. We’ve been significant contributors to Linux, Samba, OpenOffice.org, and many more projects, and Novell engineers (now, and in their earlier SUSE and Ximian incarnations) have either launched or been among the main contributors behind a number of projects, including GNOME, KDE, Mono and more. Novell has also open sourced important proprietary technologies like Yast, AppArmor and iFolder, and has co-founded several important open-source projects, including Bandit and Higgins. Nat Friedman, who heads up our Linux desktop engineering effort, has just been named Technologist of the Year by CRN, while Michael Meeks, who’s closely involved with work on OpenOffice.org, has been selected by a leading UK developer publication as the most significant individual contributor to open source for 2006. So to suggest Novell is just ripping off the community completely understates how much we’ve contributed.

A second theme that has been played up with those opposed to the deal is to position Novell as the “new SCO.” There has be no one who has done more to defend the IP position of Linux than Novell over the last three years. We challenged, and continue to challenge, SCO on their claims of copyright infringement in Linux. We offered indemnification on Linux copyrights to customers almost three years ago, while maintaining our position that we did not believe there were copyright infringements in Linux. We put out a patent pledge in 2004 saying we’d use our patent portfolio to defend our open source products if they were attacked with any patent claims by third parties. We helped launch the Open Invention Network to provide further patent protection for customers and developers of Linux. The agreement with Microsoft is an extension of our efforts to try to remove intellectual property as a negative consideration for customers interested in buying Linux. This is good for Linux adoption. With the Microsoft deal, we are not making any admission that there are Microsoft or any other third party patents in Linux. We have simply reached an broad agreement with Microsoft to remove any patent considerations for customers of each other’s products, whether proprietary or open source.

Obviously, it’s up to us to show as we roll out this agreement that it is beneficial to Linux as a whole. I think the fact that Microsoft has made a clear commitment to Linux interoperability is a significant boon for Linux that is not being recognized in the community. The world’s biggest software company and fiercest Linux competitor will actually be providing Linux to its customers. This is a huge change, one that most people probably would have considered impossible two weeks ago. People have a right to their opinion, but some of the more belligerent claims completely discount Novell’s history with open source to date, as well as our ongoing stated commitments to promote and defend Linux, including on the IP front. I think it’s important to keep perspective.

Stormy weather ahead?

November 10th, 2006 by Kevan Barney

China’s citizens will be better able to plan for the weather with the China Meteorological Administration (CMA) upgrading its IT infrastructure to SUSE Linux Enterprise Server and SUSE Linux Enterprise Desktop.

“Novell solutions enable us to efficiently manage operations for meteorological services across the country and transmit weather data around the clock,” said Chen Jianjun, executive with the Computer and Network Project Department of the CMA Information Center. “We’ve seen significant savings in terms of administrative resources, but the real benefit will be to our citizens who will have better access to accurate and real-time weather forecasts.”

The Novell-Microsoft agreement

November 3rd, 2006 by Bruce Lowry

We haven’t posted much this week because we’ve been a bit busy on the PR front. Needless to say, we think the deal is significant for Linux, the open source community, Novell, and, most importantly, customers. There are a lot of pieces to this agreement, and some fairly complex things addressed. We have a dedicated page on our website that pulls together different resources that help explain the deal. John Dragoon and Jeff Jaffe have also posted on their blogs on the deal.

We know there are a lot of questions out there, and we’ll work to answer those. Check back on that site periodically for updates to materials. We’ll be making a SEC filing regarding the material impact of the deal on Novell within the next four days.

It’s easy to have a knee jerk reaction to this deal. As someone who’s been at Novell seven years, I’ve been on the sharp end of many a Microsoft stick. But this deal reflects a changed industry. It reflects acknowledgment by Microsoft that Linux is an important part of enterprise IT infrastructure. It also also recognizes that customers have – and will continue to have for the forseeable future – Windows in their environments. Improving Linux’s ability to interoperate with Windows increases, not dimishes, Linux’s appeal.

For those who think Novell will suddenly stop competing with Windows, there’s no need to worry. I sat in on a series of interviews the two company CEOs did yesterday, and both made it crystal clear they hope to take market share from one another. But the bottom line is that both systems are out there, customers want them to work together, and we struck a deal to make that a reality.

Correction

November 2nd, 2006 by Kevan Barney

You likely saw our announcement last week about Novell signing agreements with four white-box PC manufacturers to distribute PCs pre-loaded with SUSE Linux Enterprise Desktop 10. Well, in all our excitement over pre-loads, we made a mistake. Although MAXDATA is selling server hardware with SUSE Linux Enterprise Server, they are not pre-loading the desktop. So we should have announced THREE desktop pre-loads, while one partner—MAXDATA—is simply selling our server.

We apologize for the confusion and for any undue stress on MAXDATA. And we’ll keep a tighter grip on our enthusiasm next time.


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