by Sherry Arnold, Services Marketing
Novell has just been named one of the "Ten Best Web Support Sites" by the Association of Support Professionals (ASP). This prestigious award that showcases excellence in online service and support also recognized Cisco Systems, IBM, Microsoft (Xbox), CheckPoint Software Technologies and Juniper Networks.
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using an evaluation process that covers the following areas:
- Overall usability, design, and navigation
- Knowledgebase and search implementation
- Interactive features
- Customer experience
- The major site development challenge
For complete details, visit http://www.asponline.com/10announcement.html.
