by Dustin McNabb, Product Marketing Manager, Business Service Management
This year's itSMF USA Fusion conference in Dallas offered a variety of sessions targeted toward both new and experienced IT service management professionals. Whether you're working hard on rolling out an existing ITIL project, or wanting to learn about the latest goings on related to ITIL v3, it was all at the event. The buzz at the show was "lean IT" — the latest process maturity model to influence IT organizations. This model — developed out of the manufacturing sector — extends lean manufacturing concepts to focus on the elimination of waste, where waste is work that adds no value to a product or service. Certainly an interesting and hot topic at itSMF…we'll see how it's adopted by companies as another year unfolds.
For Novell, the conference gave us a terrific opportunity to highlight the service-driven data center capabilities of Novell BSM 4.6 which includes a new PlateSpin Recon adapter. Through this and other adapters into IBM Tivoli T/EC, IBM Micromuse Netcool, BMC Remedy, and VMWare's V-Sphere, we're able to deliver a complete real-time business service management dashboard for the virtualized data center.