By leveraging Novell Global Services and Support, your organization can better address the challenges of increasing competition, spiraling costs, growing security threats and demanding customers. In order to help customers maximize their investment in Novell technology, we offer a wide-range of Professional Services including:
Technical Support Services
Get Support
Whether you run a small business or manage the operations for a large international corporation, Novell has the support offering to meet your needs. We cover a wide range of customer and business needs and can customize the services and tools you choose for your mission-critical systems.
Novell offers several flexible support options for your Novell environment, including:
Self Support
Find the most recent patches for your product, search the knowledgebase, discuss issues with your peers in the forums, find tips, tricks, Q&A, and free tools that will help you get the most out of your investment in Novell products. The Support site is a "one stop shop" for all your support needs. +
Service Requests
Purchase support on an as-needed basis. Novell's telephone support, pricing, and hours of operation vary by region. A technical Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a Novell product, regardless of the number of communications required. +
Support from Novell Partners
Because Novell partners provide the vast majority of networking support to our mutual customers, Novell treats our partners as an extension of the company. To ensure these partners are successful in providing a quality experience to our mutual customers, Novell provides partners with the resources they need to provide quality service and support to our mutual customers. If you are not a Premium Service customer, Novell highly recommends establishing a relationship with a partner who can best meet your needs. +
Premium Service
A tiered support model providing the highest level of customized service for all your Novell products and technologies. With benefits like call-center access, minimal response time, account management, support tools and training offerings, Premium Service is designed to help your entire enterprise run efficiently and productively. +
IT Services
Novell IT Services will help you manage costs, improve performance and focus on core business needs. Outsourcing your IT services to Novell takes the stress out of IT management. Novell IT Services can maximize your return on investment, improve the performance and agility of your systems and enhance your productivity. We will provide the highest dollar-for-dollar value when it comes to managing not only your Linux and Novell products, but your Windows, UNIX and Solaris technologies as well. +
For more information, visit www.novell.com/support
Technical Training
Get Training
Novell can train your staff on all aspects of Novell technology anytime, anyplace and at any level. Beginning with an online skills assessment, Novell and our training partners can offer you a variety of flexible learning options. From on-the-job help aides to extensive, hands-on engineering-level classes, Novell makes sure your staff has what it needs to be most productive.
To find a class or request additional information on all these training options, including customized, on-site training, visit www.novell.com/training
Consulting Services
Get Consulting
From general assessments, migration planning, and strategic direction-setting to tactical, production-ready deployments, Novell Consulting and our Partners can help you take advantage of the benefits of using Novell solutions.
For more information, visit www.novell.com/consulting
