Business Service Level Manager
Features & Benefits
- Get real-time SLA compliance
- Understand service level compliance in the context of "NOW." With Novell Business Service Level Manager, you monitor and measure SLA compliance automatically and, most importantly, in real-time. This removes manual cost overheads and delays in responsiveness. This has a direct effect on manual cost overheads and delays in responsiveness. More+
- Show the value of IT
- Position IT as a profit center, not a cost center. You can correlate IT performance to revenue streams, cost reductions or production throughput. This will establish IT as a mainstream business function. IT service level management software is the easiest way to validate IT investments and show you’re contributing to the bottom line.
- Define meaningful SLAs
- Create SLAs in terms the business cares about. You can define SLAs using metrics that are meaningful to your business, not just IT. Use Business Service Level Manager to measure SLA for end-user performance, or mission-critical application availability. More+
- Delight your customers
- Don't report on service delivery in historical techno-speak. Show customers the quality of the service you’re delivering, as you deliver it. You can provide reports on service status in real-time or over-time. This lets you find and fix IT issues before they ever impact your customers. More+
- Get more from outsourcers
- Contemplating outsourcing? Get your money’s worth. When negotiating SLAs with outsourcers, Novell Business Service Level Manager provides real-time transparency into the IT services. This helps you track the services you receive from your service provider. Show outsourcers the quality of service you’re getting, and what you expect from them.
Talk to us about IT service level management for your enterprise +