ITIL best practice adoption

You can significantly accelerate any ITIL best practice project you have in mind. If you are looking to quickly build and deploy configuration management and/or IT service quality monitoring projects, take a good hard look at Novell Business Service Management. Powerful integration capabilities, coupled with solutions that automate CMDB and SLM development and deployment, make Novell Business Service Management the perfect BSM software choice. And with built-in analytics for change reconciliation, drift and gap analysis, Novell has just the right tools to monitor the effectiveness of your ITIL best practice deployment.