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Frequently Asked Questions

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How is File Reporter licensed?

File Reporter is priced according to licensed users. A licensed user is anyone that has access rights to storage that is being reported on by File Reporter.

File Reporter requires a production license file or evaluation license file that you can obtain at www.filereportersupport.com. The File Reporter directory type license you select is based on the directory service you use to authenticate to your network. Although File Reporter can simultaneously report on storage devices residing in both Micro Focus eDirectory™ and Active Directory networks, you only authenticate to one directory service or "identity system".

Does File Reporter integrate with Storage Manager?

Yes. If you have Storage Manager 3.1, File Reporter can report on the target paths that make up a Storage Manager policy.

How does File Reporter report on the files stored on network attached storage devices?

File Reporter can report on the contents of network attached storage (NAS) devices in Active Directory networks. Because NAS devices are appliances—and thus are incapable of hosting an File Reporter Agent—File Reporter uses an NFR Agent running on another server to collect scan information from the NAS device. In this type of scenario, the NFR Agent is serving as a proxy agent.

Is there a File Reporter Agent for NetWare?

No. But File Reporter can report on the contents of NetWare® servers through a Linux or Windows NFR Agent serving as a proxy agent.

Why does the new File Reporter 2 require a Windows server host for the File Reporter Engine?

With the introduction of File Reporter 2, users can generate aggregate reporting across both and Microsoft infrastructures from a single installation and a single console. Having the File Reporter Engine on Windows was the only way to have the Microsoft interfaces necessary to accomplish this vital goal.

Additionally, File Reporter now includes a consumable reporting subsystem that is available only on Windows. By using this subsystem, we were able to deliver this product to market in a much shorter amount of time. The consumable reporting subsystem also allows us to have a product that is highly extensible and well-tested immediately. As this subsystem is enhanced, File Reporter v2 customers will reap the benefits.

Why are there such dramatic differences between File Reporter versions 1.0.x and 2.0?

Because of the limitations of File Reporter 1.0.x and the features we wanted to introduce in Version 2.0, we decided to build the new product on a new architecture with additional support from the Microsoft IIS web server and the PostgreSQL database. The new architecture and use of Microsoft IIS meant that we needed to move the administration of File Reporter from NFRAdmin to a new browser-based interface.

The new architecture, web server and database means that in the future, we will be able to offer new features and enhancements much faster.

Our organization has deployed an MS SQL database. Can we use this instead of PostgreSQL for File Reporter?

Yes, with the introduction of File Reporter 2.0.2, you can choose to utilize either the PostgreSQL database that we ship with File Reporter, or a Microsoft SQL Server 2012.

If we upgrade to Version 2.0, will we need to update all of our File Reporter Agents?

Yes. The Version 2.0 File Reporter Engine requires Version 2.0 File Reporter Agents. But with the release of File Reporter 2.0, we've introduced a new DeployAgents Tool that you can use to install NFR Agents, Storage Manager Agents, and Storage Manager Event Monitors remotely. For more information see Appendix A in the File Reporter 2.6 Installation Guide.

We have the need for very specific reports that are not presently offered as one of the File Reporter built-in report options. Is there a way to get the information we need through File Reporter?

Certainly. That's why we introduced the ability to generate Custom Query reports that let you query the database using specific SQL commands. Each SQL command in the query filters the report content so that you pinpoint and include the exact information you need.

Additionally, the Report Designer lets you present the Custom Query report exactly how you want it to appear.


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