Novell is now a part of Micro Focus

GroupWise Services & Support

When performance, reliability and world-class support really matter, organizations choose GroupWise.

Technical Support Services

Whether you run a small business or manage the operations for a large international corporation, we have a support offering to meet your needs. We cover a wide range of customer and business needs and can customize the services and tools you choose for your mission-critical systems.

We offer several flexible support options for your GroupWise environment, including:

Self Service

Find the most recent patches for your product; search the knowledgebase; discuss issues with your peers in the forums; find tips, tricks, Q&A, and free tools that will help you get the most out of your investment.

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Service Requests

Purchase support on an as-needed basis. Telephone support, pricing, and hours of operation vary by region. A technical Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a Micro Focus product, regardless of the number of communications required.

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Support from Partners

Partners are a critical part of the customer care equation at Micro Focus. So we provide partners with the resources they need to give quality service and support to our mutual customers. If you are not a Premium Service customer, we highly recommend establishing a relationship with a partner who can best meet your needs.

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For more information, visit Support

Technical Training

We can train your staff on GroupWise anytime, anyplace and at any level. From "What's New" videos in the product documentation to extensive hands-on engineering-level classes, we'll make sure your staff has what they need to be most productive.

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IT Consulting

From general assessments, migration planning and strategic direction-setting to tactical, production-ready GroupWise deployment, Consulting and Partners can help you take advantage of the benefits. Based on experience with many customers, we offer a new fixed-fee engagement.

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Enhancement Request

Have a great idea to improve our product? We want to hear your ideas.

Enter an Enhancement Request

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