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Identity Manager Driver for HP Service Desk
Overview
Identity Manager Driver for HP Service Desk connects the corporate directory service to HP Service Desk using the HP Service Desk API. The API manages all external access to the HP Configuration Management Database (CMDB). The driver is unidirectional between eDirectory™ and Service Desk.
workgroup and roles–admin can be in certain roles–rights and access
workgroups–divide up by region and department
both can be managed either, or, or both
workflow: termination–manager can start workflow–opens a helpdesk ticket. send email to helpdesk system. Admins will get the ticket - delete accounts, physically collect desktop, etc.. Open incidents & service calls in Helpdesk
Features
The driver allows you to:
- Create and manage Service Desk application users (the helpdesk administrators who open incidents and create tickets in the system)
- Create accounts for all end-users ("person objects") such as enterprise end-users and customers
- Create and administer rights and access defined through roles
- Disable or rename accounts in real-time
- Grant or revoke rights in real-time
- Make password changes
- Create and manage either work groups or roles, or both
Benefits
- Administer application and user accounts form a single authoritative location
- Achieve better security by disabling and renaming accounts upon termination
- Service calls are always opened in the right person's name
- Reduce account management and maintenance
- Use Identity Manager work flow processes to open or terminate accounts
- Use Identity Manager work flow processes to open and process helpdesk incidents
System Requirements
HP Service Desks 4.0 or later