Novell is now a part of Micro Focus

Services & Support

Leverage Global Services and Support to maximize your investment in Open Enterprise Server

Technical Support Services

Whether you run a small business or manage the operations for a large international corporation, we have the support offering to meet your needs. We cover a wide range of customer and business needs and can customize the services and tools you choose for your mission-critical systems.

Self Service

Find the most recent patches for your product, search the knowledgebase, discuss issues with your peers in the forums, find tips, tricks, Q&A, and free tools that will help you get the most out of your investment in our products. The Support site is a "one stop shop" for all your support needs.

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Service Requests

Purchase support on an as-needed basis. Telephone support, pricing, and hours of operation vary by region. A technical service request is defined as assistance with one issue, problem, or question relating to the use or installation of our products, regardless of the number of communications required.

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Support from our Partners

Because our partners provide the vast majority of networking support to our mutual customers, we treat our partners as an extension of the company. To ensure these partners deliver a quality experience to our mutual customers, we give them the resources they need to provide quality service and support to our mutual customers. If you are not a Premium Service customer, we highly recommend establishing a relationship with a partner who can best meet your needs.

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Premium Service

A tiered support model providing the highest level of customized service for all your products and technologies. With benefits like call-center access, minimal response time, account management, support tools and training offerings, Premium Service is designed to help your entire enterprise run efficiently and productively.

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Consulting Services

From general assessments, migration planning, and strategic direction-setting to tactical, production-ready deployments, Consulting and our Partners can help you take advantage of the benefits of using our solutions.

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Enhancement Request

Have a great idea to improve our product? We want to hear your ideas.

Enter an Enhancement Request

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