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Services & Support

Leverage Novell Global Services and Support to maximize your investment in Novell Open Enterprise Server


Technical Support Services

Whether you run a small business or manage the operations for a large international corporation, Novell has the support offering to meet your needs. We cover a wide range of customer and business needs and can customize the services and tools you choose for your mission-critical systems.

Self Service

Find the most recent patches for your product, search the knowledgebase, discuss issues with your peers in the forums, find tips, tricks, Q&A, and free tools that will help you get the most out of your investment in Novell products. The Support site is a "one stop shop" for all your support needs.

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Service Requests

Purchase support on an as-needed basis. Novell telephone support, pricing, and hours of operation vary by region. A technical service request is defined as assistance with one issue, problem, or question relating to the use or installation of a Novell product, regardless of the number of communications required.

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Support from Novell Partners

Because Novell partners provide the vast majority of networking support to our mutual customers, Novell treats our partners as an extension of the company. To ensure these partners deliver a quality experience to our mutual customers, Novell gives them the resources they need to provide quality service and support to our mutual customers. If you are not a Premium Service customer, Novell highly recommends establishing a relationship with a partner who can best meet your needs.

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Premium Service

A tiered support model providing the highest level of customized service for all your Novell products and technologies. With benefits like call-center access, minimal response time, account management, support tools and training offerings, Premium Service is designed to help your entire enterprise run efficiently and productively.

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Consulting Services

From general assessments, migration planning, and strategic direction-setting to tactical, production-ready deployments, Novell Consulting and our Partners can help you take advantage of the benefits of using Novell solutions.

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