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Novell Operations Center for Service Measuring
Communicate service achievement with Novell Operations Center.
Reports are for grade school. Today's IT environments are all grown-up, and they require 24/7 management.
Right now, your internal resources probably spend about 10 days a month compiling service-level reports that are effectively obsolete by the time they hit your desk. Are you ready to graduate to proactive monitoring, mapping, measurement and management? Novell Operations Center can help.
Our solution enables IT organizations to deliver high-quality services to the business—in terms that the business requires. By correlating IT and business data, Novell Operations Center gives you real-time, real-world insight into your most critical business services and applications.
Service Level Management
When you rely on reports, all you can do is react. For truly strategic service-level management, you need both live and historical analysis. Guided by your business objectives, Novell Operations Center monitors and manages performance in real time, alerting you before service levels drop. Meanwhile, historical trend analysis provides guidance for future resource utilization, management and improvement.
Service Level Agreements
Did you know that 75 percent of companies have executed SLAs between their IT organizations and business users? Novell Operations Center aligns IT goals with business goals by integrating business context and rules for prioritization into measurement activities. It also accounts for factors such as business calendars and value/volume of transactions. As a result, you can focus your limited resources on the potential events that would have the biggest impact on your bottom line.
Service Dashboards
Novell Operations Center dashboards transform complicated technology into actionable, easy-to-understand business communications. The live dashboards collect and consolidate complex, mixed back-end data sources, allowing users to view everything from the big picture to single data points. And because users configure their own dashboards, they see only the information they want, when they want it.
Find Out What's Really Going On
Get a true measure of service levels by aligning technology and business goals.
- Real Time, Real Solutions: If your service levels depend on monthly trouble-ticket analysis, your IT operations can’t move fast enough to prevent SLA breaches. Traditional historic trend analysis only presents half the picture. Novell Operations Center for Service Measuring integrates historical trend data with real-time analytics for a 360° view of your environment.
- Live Analytics: Assess compliance in real time with Novell. Automated, rule-based monitoring reduces the error and expense of manual reporting. And because the solution measures your entire back-end data stream, you have the flexibility to see service availability in the context of a single service level objective (SLO) or an entire SLA agreement.
- Predictive SLA Compliance Breach Warning: With Novell Operations Center, your IT organization has the power to alert you before end users experience service level issues. An integrated early-warning system presents IT users with a simple, straightforward message in a popup window on their desktop or PDA. These messages give recipients the information they need to take immediate action without wading through streams of alarming, confusing and irrelevant information.
