Novell Operations Center for Service Monitoring

Deliver superior service quality, including reduced downtime, with Novell Operations Center for Service Monitoring.

When something goes wrong, you should be the first—and last—to know. More than 70 percent of service-impacting events are reported by customers. By the time you learn there's a problem, you've already lost relationships and revenue.

Novell Operations Center for Service Monitoring can speed diagnosis and service restoration by 90 percent. Our solution also consolidates information from existing IT management tools into one live view that links business and IT goals. This end-to-end management capability improves organization-wide communication and responsiveness.

Driven by a revolutionary new intelligent service model, Novell Operations Center breaks down the barriers between your data sources to present a single-pane-of-glass view of your complex infrastructure and mission-critical services. Get a comprehensive, real-time picture of availability and performance—and take control of your data center.

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End-to-End Service Management

Novell Operations Center allows you to monitor the health of your entire mixed-IT environment with a true end-to-end service management view. Our solution consolidates all data sources and provides a comprehensive, easy-to-understand diagnosis. Built for IT and business users, it presents more than just a picture of your infrastructure health. It also presents a way for business users to understand IT considerations and for IT to recognize business impact.

In addition, Novell Operations Center maximizes the effectiveness of your responses because the health of your infrastructure is defined by your business goals, not arbitrary IT parameters. Rule-based, automated prioritization and weighting allow you to focus your limited resources on the events that matter most to your organization.

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Event Manager

Collect, filter, de-duplicate and normalize line-oriented event data from any source with Event Manager. You can even manage data from telecommunications devices that other tools overlook.

Working in sync with the Novell Operations Center intelligent service model, Event Manager turns raw data into clear, pertinent information that your IT and business teams can review and react to.

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Experience Manager

Get ahead of downtime and stay ahead. Over 85 percent of IT's time is spent reacting and maintaining, the equivalent of 1–2 percent of your revenue. Experience Manager gives you the performance information you need to recognize slow performance before your users call.

Novell Operations Center uses passive, synthetic transactions to measure end-user response times from web-based applications. As a result, it enriches the intelligent service model that provides your IT and business users with information for more effective and proactive decision-making.

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Fight Back Against Service-Impacting Events

Novell Operations Center can help you reduce service-impacting events in even the most complex environments.

• Impact Avoidance: Enjoy unparalleled clarity into your IT infrastructure and set thresholds that align with your business goals to prevent service-impacting events.
  
  
• Prioritization: Minimize downtime and revenue-impacting events by prioritizing response and restoration for the services that are most critical to your organization. Incorporate business context and rules of priority based on business calendars and value/volume of transactions into your monitoring activities.
  
  
• Diagnosis and Root Cause: Quickly pinpoint the offending component and restore service. Faster root-cause analysis in conjunction with business-driven IT work priorities speeds mean-time-to-restore (MTTR) and improves communication across your organization.