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Novell Service Desk is certified for ten ITIL processes by Pink Verify.


Introducing ZENworks 11 SP3

New to ZENworks 11 SP3 brings better performance and better tools to the ZENworks 11 Platform to help you face compliance and audit challenges, simplify your tasks and keep your employees productive. Check out the new features below.

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Build a productive, responsive service environment

Move from a reactive to a proactive stance by providing high-quality managed services across your organization.

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Align your IT services with business needs

Make sure your IT services, processes and goals support strategic business requirements and objectives.

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Use IT to drive positive business outcomes

Use IT to make your organization more productive, profitable and successful.

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Tap into all the advantages of ITIL v3

Adopt best practices across all your infrastructure and support services.

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Success Stories

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Northern Devon Healthcare NHS Trust

"Thanks to Novell Service Desk solution, Northern Devon Healthcare, NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well"

Milano Serravalle—Milano Tangenziali S.p.A. Logo
Milano Serravalle—Milano Tangenziali S.p.A.

"Novell Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, ensure adherence to SLAs and do almost everything from a central point of control that translated into a huge time savings of about 80%"


Aiming to modernise and streamline its IT support function, Holmesglen deployed Novell Service Desk as part of a broader three-year deal covering multiple Novell technologies. The new solution provides intuitive self-service portals, enabling users to get support faster and more easily, and helping the IT team to achieve more with less effort.

Save Mart Supermarkets
Save Mart Supermarkets

With Novell ZENworks Configuration Management, Save Mart Supermarkets now enjoys faster and more effective management of the company's more than 4,700 desktops, laptops, point of sale (POS) lanes and handheld devices.

Uppsala University
Uppsala University Success Story

Uppsala University's decentralised IT environment presented an asset management challenge, as each campus needed to collaborate to implement an endpoint management solution.

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Pink Verify

Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for ten (10) ITIL processes.

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Learn more about ENGL's Windows OS deployment solutions for Novell ZENworks.

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