Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for ten ITIL processes.
It doesn't just improve your service management. It improves your life.
Novell Service Desk Android mobile app enables you to manage and support customer requests using your favorite Android mobile device.
Move from a reactive to a proactive stance by providing high-quality managed services across your organization.
Make sure your IT services, processes and goals support strategic business requirements and objectives.
Use IT to make your organization more productive, profitable and successful.
Adopt best practices across all your infrastructure and support services.
"Thanks to Novell Service Desk solution, Northern Devon Healthcare, NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well"
"Novell Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, ensure adherence to SLAs and do almost everything from a central point of control that translated into a huge time savings of about 80%"
Aiming to modernise and streamline its IT support function, Holmesglen deployed Novell Service Desk as part of a broader three-year deal covering multiple Novell technologies. The new solution provides intuitive self-service portals, enabling users to get support faster and more easily, and helping the IT team to achieve more with less effort.
With Novell ZENworks Configuration Management, Save Mart Supermarkets now enjoys faster and more effective management of the company's more than 4,700 desktops, laptops, point of sale (POS) lanes and handheld devices.
Uppsala University's decentralised IT environment presented an asset management challenge, as each campus needed to collaborate to implement an endpoint management solution.
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