Build a Productive, Responsive Service Environment
Reduce your mean time to repair (MTTR) and improve your service management environment by streamlining and automating service desk functions.
Novell Service Desk software is ready to transform your service desk by:
- Delivering efficient and responsive support through a self-service portal for provisioning, self-help and managing requests.
- Optimizing processes and ensuring their use through templates that guide IT analysts through best practices for change and incident management.
- Reducing resolution times by cutting across organizational silos, and presenting the right information from incident, problem, change or asset records through a single pane.
- Connecting processes and activities across multiple Novell solutions.
- Increasing business, revenue, profitability and productivity through higher quality, more efficient and more effective IT services.
- Making members of the IT support staff more aware of business processes and the business impact of the services they provide.
- Reducing overall management and support costs, which leads directly to reduced TCO.
- Use IT to drive positive business outcomes Use Novell Service Desk management software to turn your IT organization into an engine for minimizing disruptions, reducing costs, increasing revenue and improving public relations.Read more
- Align your IT services with business needs Novell Service Desk is ready to help you work with business managers to make sure IT services are completely aligned with and totally supportive of business needs and objectives.Read more