Q1. What is Novell Small Business Suite 6.6?
A1. Novell Small Business Suite 6.6 is the latest suite of Novell technologies engineered and priced specifically for small businesses. Novell Small Business Suite 6.6 provides the latest full-featured Novell networking, collaboration, management, and security products - offered together at a fraction of the cost of each product individually.

Comprised with award-winning products including NetWare, GroupWise, ZENworks for Desktops, BorderManager, and Novell Branch Office, small business owners have the confidence to focus not on their networks but on what matters most: the continued success of their businesses.

Novell Small Business Suite 6.6 is the ideal foundation for small business networks. The suite works with an impressive array of line-of-business (LOB) applications, enabling small business customers to leverage the industry-specific software on which they've come to depend.

Q2. What are the major differences between Novell Small Business Suite 6.6 and the previous version, 6.0?
A2. While all of the new and enhanced features in each of the updated products within Novell Small Business Suite 6.6 are worth examining, here are some of the more notable differences:

• Support for up to 100 user licenses - an increase from the 50 in previous versions
• User-based licensing policy - similar to NetWare licensing policy
• User licensing pricing - no charge for server license results in overall lower product cost
• Allowance of five servers in the eDirectory tree
• Two-node cluster - available for the first time
• DirXML - available for the first time
• Virtual Office - included with NetWare
• Scripted configurations - quickly and painlessly install and configure client services for modem Internet connection, DNS/DHCP, iPrint, and GroupWise
• Pattern Deployments - 17 pattern deployment options for installing your Novell Small Business Suite Server with only the files and configurations needed for the function that the server will provide
• Virtual Office - delivers user self-service and collaboration capabilities, ensuring the work experience follows users wherever they choose to work
• POP Forwarding - allowing you to establish your GroupWise mailbox as the destination for automatic forwarded e-mail from other POP e-mail accounts

Q3. What are the components of Novell Small Business Suite 6.6?
A3. Novell Small Business Suite 6.6 is an all-inclusive solution that contains several industry-leading Novell products, such as:

• NetWare 6.5 SP3
• GroupWise 6.5 SP4
• ZENworks for Desktops 6.5
• BorderManager 3.8
• DirXML 1.1a Starter Pack

Q4. What third-party products are included in Novell Small Business Suite 6.6?

A4. Third-party products include:

• FatPipe Networks Fatpipe Internet v1.2
• Pervasive SQL 2000i v7.9.4
• Apache 2.0.52
• Tomcat 4.1.30
• CyberPatrol for Novell BorderManager
• MySQL 4.0.16
• PHP 5.0.3
• OpenSSH 3.7.1

In addition, Novell is providing a partner portal where Novell Small Business Suite application partners will be provided trial software, the means to purchase full products at special discounts, or rebate offers for purchased products. Access will be exclusive to Novell Small Business Suite 6.6 customers and the resellers that service them. The announcement of this portal is forthcoming.

Q5. What is NetWare ?
A5. NetWare is Novell's network operating system (NOS) — the system that enables, secures, and hosts the additional network services included in Novell Small Business Suite 6.6.

NetWare allows all the computers and peripheral devices within the network to communicate and share resources such as files, printers and Internet access. NetWare is legendary for its stability, reliability and security features. eDirectory, the world's leading directory service included in NetWare, supports multiple platforms, including Windows, Macintosh and Linux.

NetWare makes it easy for small businesses to access multiple stored files in different locations. Designed as a central repository, iFolder allows users to obtain and synchronize files from any location. With iFolder users can synchronize on multiple computers, including laptops, providing secure access to their most current files no matter what computer they are using or where they are located.

Printing is made easier with NetWare and iPrint. iPrint is based on the industry-standard Internet Printing Protocol (IPP), eliminating the complexities of printing over the Internet. All printing resources are available through a single Web browser; simplifying location-based printing. Users can print over any IP network without needing to load print drivers or being granted rights to use the printer. Print drivers are automatically downloaded-making printing, without a help desk call, in any location a reality.

Q6. What is iFolder?
A6. With iFolder small business employees can work with confidence, knowing that the most current files are available at their fingertips. Mobile employees no longer need to send themselves critical files via email so that they have the most current version. Designed as a central repository, iFolder allows users to obtain and synchronize files from any location.

Whether you're working on your office or home PC, a disconnected notebook, or even at an Internet kiosk in an airport halfway around the world, your files are instantly available. And later, if you move to a different location and a different PC, your files are automatically updated to reflect the work you did elsewhere — with no floppies or file transfers required.

Q7. What is iPrint?
A7. iPrint is a NetWare printing solution that makes location-based printing a reality, while eliminating the complexities of printing over the Internet. iPrint is based on the industry-standard Internet Printing Protocol (IPP) and provides access to all printing resources through a Web browser. Small business customers can access their network printers from remote locations without worrying about whether or not print drivers are installed. iPrint does it all, automatically.

Q8. What is GroupWise?
A8. Novell Small Business Suite 6.6 includes GroupWise 6.5, an e-mail, calendar and scheduling tool that facilitates communication. Customers can access GroupWise features such as e-mail using wireless devices, providing instant collaboration for mobile employees. GroupWise is also inherently secure, blocking out the junk e-mail and e-mail-borne viruses that tend to cripple systems using Microsoft Outlook and Exchange. Additionally, files can be designated as read-only or write-only, allowing restricted access. GroupWise includes document management capabilities, facilitating effective team work through file sharing.

Q9. What is ZENworks for Desktops?
A9. ZENworks for Desktops is a software distribution and desktop management tool. ZENworks saves small business owners money and time by tracking hardware inventory, supplying workstation policy management capabilities, offering remote control of workstations, installing applications and repairing broken applications, and workstation settings or configurations.

Q10. What is BorderManager?
A10. BorderManager is an administration and integration tool that sits between the Internet and the customer's internal network. It includes firewall, proxy, caching, remote authentication and VPN (Virtual Private Network).

BorderManager acts as a security agent to protect vital company data from hackers and virus attacks. Small business customers can have increased confidence in the security of their network using VPN protocols to encrypt data. Business owners can also manage employee access to Internet sites and implement content filtering measures.

Q11. What is a VPN and how do I take advantage of it?
A11. A VPN or Virtual Private Network, is a network that can be run over the public Internet, while still safeguarding the privacy of each network user. This is a result of VPN protocols, which enable secure encryption of data and authentication services. With VPN small business networks can operate securely and effectively from remote locations. Mobile workers can access company information without creating the risks associated with hackers and unauthorized access.

Q12. What are the hardware requirements for Novell Small Business Suite 6.6?
A12. Minimum hardware requirements:

• A server-class PC with a Pentium II or AMD K7 processor
• 512 MB of RAM
• A Super VGA display adapter
• A DOS partition of at least 200 MB and 200 MB available space
• 2 GB of available, unpartitioned disk space outside the DOS partition for volume sys:
• One network board
• A bootable CD drive that supports the El Torito specification

Note: Server performance can be improved by increasing the amount of server memory, disk space, and processor speed. For recommended hardware requirements, including requirements for a server hosting multiple products in Novell Small Business Suite, visit http://www.novell.com/products/smallbiz/sysreqs.html.

Q13. How do I connect to the Internet?
A13. If you have selected one of Novell Small Business Suite 6.6 preconfigured server patterns or installed iManager and WAN Connectivity, you can use Novell Small Business Setup role in iManager to help set up Internet Connectivity. Using this tool, you can specify the setup requirements from a browser dialog, and then the setup tool interfaces with inetcfg.nlm to run all the required screens on the server.

Q14. Former versions of Novell Small Business Suite included third-party fax server and antivirus software. Why are these no longer included with the product?
A14. Novell now provides an exclusive Application Partner portal where Novell Small Business Suite 6.6 customers and resellers who service these customers, can take advantage of exclusive offers from participating Novell Small Business Suite application partners. By providing your product serial number you can download trial software and non-expiring software, purchase supported full products at exclusive discounts, obtain product rebates, and more. Click the "Application Partner Portal" button on the left-hand menu of the product page at www.novell.com/products/smallbiz or access the site directly at www.novell.com/nsbs_partnerportal. You will be asked to enter your Novell Login account ID and password. If you do not already have one, you can easily set one up. You can then access the portal and enter it by providing your Novell Small Business Suite 6.6 serial number or Expansion Pack serial number. For complete information, please view the documentation.

Q15. I'm accustomed to using a Microsoft Windows desktop and applications. Why should I consider Novell Small Business Suite when Microsoft has a Small Business Server product?
A15. Oftentimes, small businesses lack the resources for enterprise-level network management, backup, security policies, and IT (Information Technology) staffing. It is imperative that a small business suite provide exceptional security, reliability, ease of deployment and administration, and a low total cost of ownership.

Unlike Microsoft, Novell Small Business Suite 6.6 delivers superior performance and reliability, better security, flexible management, and a lower price to the customer as far as deployment, management, and servicing.

For more information please consult the Novell Small Business Suite 6.6 Competitive White Paper.

Q16. I am dependent on my line-of-business application, e.g. accounting software or software for my law firm. How can I know if it, or similar products, interoperate with Novell Small Business Suite's NetWare server?
A16. A common misconception, especially among resellers who deploy Microsoft Windows Server as their exclusive network operating system, is that line-of-business applications — those applications that run your small business — are not supported in a Novell environment. This is simply not true.

The large majority of applications written to the Windows operating system can function as well, and in many cases even better, in a NetWare environment. Support for Novell NetWare can range at a minimum to a mapped network drive, where NetWare can provide secure data storage and access and advanced network printing services. In addition, hundreds of line-of-business applications can be installed and run from a NetWare server. In many cases, the NetWare server can be the host for the line-of-business application's database.

Q17. I already have a peer-to-peer network. Why do I need Novell Small Business Suite 6.6?
A17. The NetWare server component in the Novell Small Business Suite 6.6 provides better performance, scalability, reliability, and centralized management that only a dedicated server in a client/server environment can provide. It also includes include increased security, application hosting, e-mail services, backup, remote access, and much more.

Q18. Which is more expensive — Novell Small Business Suite 6.6 or Microsoft Windows Small Business Server 2003 products?
A18. Novell Small Business Suite 6.6 is priced lower than both the Standard Edition and Premium Editions of the Microsoft Windows Small Business Server 2003 — at any license configuration from 5-75 users. The comparison is valid only to 75 users because Windows Small Business Servers do not support more than 75 users, where Novell Small Business Suite 6.6 supports up to 100.

The lower price of Novell Small Business Suite 6.6 is more apparent when you consider the following:

• Lower TCO — A Gartner Total Cost of Ownership (TCO) study* indicated software, hardware, and administration costs for NetWare were 52% less expensive than Windows NT/2000 — the architecture on which Windows Small Business Server 2003 editions are built (*Gartner WFS Financial TCO Assessment, March 15, 2002).
• Remote Desktop Management — Novell Small Business Suite includes ZENworks for Desktops, providing application management, hardware inventory, and remote workstation control. Neither Microsoft Windows Small Business Server 2003 editions provide comparable services.
• Support for Additional Servers — Novell Small Business Suite 6.6 allows for up to five server licenses in each deployment, at no additional software cost. This is not only a great deal, but it's assurance that Novell Small Business Suite environment can grow as your business grows. In contrast, with each version of Windows 2003 Small Business Server, there is only a single server license. You cannot add new servers and server licenses to a Windows 2003 Small Business Server network.
• Servicing Costs — Novell technology is synonymous with performance and reliability. Products are designed for exceptional stability and dependability. This commitment directly benefits small businesses by reducing or even eliminating servicing costs. Security and performance deficiencies inherent in Windows 2003 Server require more on-site servicing. These services typically include re-booting, re-configuring, and taking measures to repair damage from Outlook/Exchange perpetuated viruses.

Q19. How is Novell Small Business Suite 6.6 licensed?
A19. Novell Small Business Suite 6.6 product is sold in 5-user license packs. The first purchased 5-user pack includes server licenses that allow up to 5 servers in the network. You can purchase additional 5-user license packs as your network grows. A similar structure is now in place for upgrade licenses. Upgrade licenses include the server licenses and are now sold only in 5-user license packs.

Unlike previous versions of Novell Small Business Suite, version 6.6 uses a user-based licensing model rather than a concurrent model. This means that user licenses are now assigned to specific users in the network and cannot be utilized by any other user.

Q20. What licenses are actually included in Novell Small Business Suite 6.6?
A20. See table below:

Q21. Where can I learn more about pricing?
A21. Pricing information is available at: http://www.novell.com/products/smallbiz/pricing.html.

Q22. What happens when my business grows beyond the 100-user limit of Novell Small Business Suite 6.6?
A22. Novell Small Business Suite 6.6 can be upgraded simply and economically to the most advanced and powerful network platform — Novell NetWare — without setting up and reinstalling everything from scratch. If a small business grows beyond 100 users, small businesses can easily migrate to NetWare 6.5 or NetWare OES by simply purchasing and installing the appropriate NetWare 6.5 licenses licenses.

Q23. How easy is Novell Small Business Suite 6.6 to install?
A23. Because few small businesses have a dedicated IT department, setup of the Novell Small Business Suite 6.6 has been designed to be simple. New pattern deployments make setting up a server extremely simple, with minimal user interaction. At the client, the new scripted configurations make client configuration for GroupWise and Virtual Office reasonably straightforward. However, the optimization of any network to make it scalable, secure and fault tolerant requires more than simply going through the installation. Depending on your level of technical experience, it is recommended you obtain advice and assistance from a qualified reseller.

Q24. How do I install more than one server license?
A24. Novell Small Business Suite 6.6 installs with a multiple server license by default. This allows you to easily add more servers to your eDirectory tree as your small business grows.

Q25. Is there a suggested configuration for additional servers?
A25. There is no suggested configuration; however, several customers have indicated that they intend to install GroupWise, BorderManager, the Apache web server on additional servers to offload heavy traffic or make their network even more secure.

Q26. How does Novell support Novell Small Business Suite 6.6?
A26. The support for Novell Small Business Suite 6.6 includes 5 service requests with 12x5 access (6am to 6pm MT, Monday - Friday) which are available for 60 days. The timer starts from the first support call and any unused service requests expire after 60 days. The service requests are meant to cover general installation and configuration issues. This technical support applies only to Novell Small Business Suite 6.6 and the Novell Small Business Suite 6.6 Expansion Pack. It does not apply to the Novell Small Business Suite 6.6 Starter Pack.

Q27. What does installation and configuration support for Novell Small Business Suite 6.6 include?
A27. Installation and configuration support for all Novell products included in the suite including NetWare 6.5 or OES NetWare and comprising products, GroupWise 6.5, BorderManager 3.8 and ZENworks for Desktops 6.5.

Q28. If I currently have NetWare 2x, 3x, 4x, 5x 6, or other Novell small business products, can I upgrade to Novell Small Business Suite 6.6?
A28. There are various options for upgrading. One option is updating the old NetWare operating system on the same server machine. Another is migrating the information you want to save from the current server to a new Novell Small Business Suite 6.6 server. For information regarding these options visit: http://developer.novell.com/research/appnotes/2003/august/02/a030802.htm.

Q29. Is any upgrade protection being offered through the Novell volume programs such as VLA?
A29. Novell Small Business Suite is covered under Novell's VLA Programs. The Novell Volume Licensing Agreement offers a cost-effective way for your small- to medium-sized business customer to purchase licenses through the reseller without a signed contract. The VLA offers benefits such as discounted pricing, worldwide availability, and upgrade protection. For more detailed information on volume licensing, go to http://www.novell.com/licensing/.

Q30. I currently have a competing product to Novell Small Business Suite 6.6 as my networking product. Can I move to Novell Small Business Suite 6.6?
A30. Upgrades to Small Business Suite 6.6 are available for users with Novell Small Business Suite 6, Novell Small Business Suite 5, NetWare for Small Business 4.2, NetWare for Small Business 4.11, intraNetWare for Small Business, Novell NetWare 2.x, 3.x, 4.x or 5.x, NetWare Lite, Personal NetWare, Microsoft Small Business Server, Microsoft NT Server, Microsoft LAN Manager, OS/2 LANServer, Artisoft LANtastic, or Banyan Vines. Licenses for these systems may be traded to the corresponding Small Business Suite licenses (up to 25 licenses) at the upgrade price.

Q31. Is it easy to connect my Novell Small Business Suite 6.6 network with an Internet service provider?
A31. With the Internet Connectivity task in iManager, connecting to the Internet is fast and easy. The Internet Connectivity task is a Graphical User Interface-based wizard that runs on the administrator's PC and assists in all activities associated with linking devices to the Internet. The basic configuration is ideal for leased, dial-up, ISDN, DSL or cable modem connections.

Q32. What resources does Novell provide to assist me, as a reseller partner, in selling Novell Small Business Suite 6.6 product?
A32. With the release of Novell Small Business Suite 6.6, Novell has provided new and updated materials to provide you and your customer a wealth of information on Novell Small Business Suite 6.6.

Begin your search at: http://www.novell.com/partners/channel/ for information and materials available to Novell channel partners.

Information and materials specific to Novell Small Business Suite 6.6 can be found at: http://www.novell.com/resourcecenter/ext_showContainer.jsp?containerId=29.

Q33. Where can I access a Novell logo and a Novell Small Business Suite product box shot for my web page?
A33. The Novell logo is available at the Marcom Toolbox at: www.novell.com/brandguide/.

For a box shot of Novell Small Business Suite or any other Novell product, visit: www.novell.com/company/identity/.

Q34. With the update to Novell Small Business Suite to version 6.6, has Novell subsequently updated the Novell Small Business Suite Starter Pack?
A34. Novell has indeed updated the Starter Pack to include all of the updated product components of Novell Small Business Suite 6.6. To learn more about the opportunity you as a reseller have to deploy a 5-user version of Novell Small Business Suite 6.6 at no charge to your customers, visit: www.novell.com/products/smallbiz/nsbs_starterpack. To participate in the program, visit www.novell.com/partners/nsbs_starterpack.

Q35. I am a reseller interested in offering the Novell Small Business Suite Starter Pack to my customers. Does Novell have marketing materials to assist me in this effort?
A35. Novell has an extensive set of tools specific to the Novell Small Business Suite Starter Pack, including direct mail pieces, web banners, telemarketing scripts, postcards, and much more. Visit www.novell.com/partners/channel/sp_promo.html.