JBoss Subscription by Novell
You can benefit from the powerful combination of high-quality products and personalized support from Novell. By choosing JBoss Subscription by Novell, you can receive JBoss* Enterprise Middleware as well as industry-leading technical support. This support covers your suite deployment on many popular platforms: SUSE Linux Enterprise Server, Novell Open Enterprise Server, Red Hat*, zSeries*, Windows* and Solaris*. Rely on this unique partnership for a clear business advantage-a one-stop shop for support and a complete open source solution to manage your enterprise Web applications.
Take Advantage of Industry-leading Support
It's a powerful combination: enterprise-class products from JBoss and world-class support from Novell. With a JBoss Subscription by Novell, there's no guesswork. Novell will work with you each step of the way, ensuring complete enterprise-level support as you make the most of your JBoss Enterprise Middleware. With JBoss-trained engineers Novell delivers a wide range of services-from phone support to dedicated on-site resources-that pave your way to lower costs and a stronger business infrastructure. Subscription pricing is structured by product and in ranges of CPUs to further tailor support-and cost-to the needs and size of your organization.
Your JBoss Subscription by Novell includes the following benefits:
- Unlimited technical service requests: including application diagnosis, deployment and configuration recommendations
- 12x5 or 24x7 access to expert technical support by phone and online
- Access to the JBoss Operations Network: a collection of management tools for the JBoss environment
- Workarounds and bug and patch support for the JEMS source code
- Indemnification Leverage
- Developer-to-developer advice on architecture, design, configuration, optimization and tuning
Your Premium Service Agreement
If you are a Novell Premium Service customer, you are already familiar with the fast personalized support Novell delivers. This doesn't change when you purchase JBoss Subscription by Novell. The support you receive will adhere to the terms of your Premium Service agreement. Depending on your level of Premium Service, this guarantees you faster responses times, personalized account management and dedicated support resources for your JBoss subscription.
Choose Novell for Your Open Enterprise
Why choose Novell for your JBoss subscription? Because it makes sense for your business. Open source systems deliver unprecedented value, but only if you're not spending hours on updates, management, troubleshooting and general support. Novell specializes in building and supporting Software for the Open Enterprise. In fact, our team of JBoss-trained and -certified support engineers ensures that you receive the best available expertise in JBoss Enterprise Middleware technologies. When you choose JBoss Subscription by Novell, it's not just leading open source software and support-it's peace of mind.
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