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Services & Support

Take advantage of Novell's world-class service and support for the ZENworks 11 family of solutions.

Technical Support Services

Whether you run a small business or manage the operations for a large international corporation, Novell has the support offering to meet your needs. We cover a wide range of customer and business needs and can customize the services and tools you choose for your mission-critical systems.

Novell offers several flexible support options for your entire ZENworks environment, including:

Self Service

Find the most recent patches for your product, search the knowledge base, discuss issues with your peers in the forums, find tips, tricks, Q&A, and free tools that will help you get the most out of your investment in Novell products. The Support site is a "one stop shop" for all your support needs.

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Service Requests

Purchase support on an as-needed basis. Novell's telephone support, pricing, and hours of operation vary by region. A technical Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a Novell product, regardless of the number of communications required.

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Support from Novell Partners

Because Novell partners provide the vast majority of networking support to our mutual customers, Novell treats our partners as an extension of the company. To ensure these partners are successful in providing a quality experience to our mutual customers, Novell provides partners with the resources they need to provide quality service and support to our mutual customers. If you are not a Premium Service customer, Novell highly recommends establishing a relationship with a partner who can best meet your needs.

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Premium Service

A tiered support model providing the highest level of customized service for all your Novell products and technologies. With benefits like call-center access, minimal response time, account management, support tools and training offerings, Premium Service is designed to help your entire enterprise run efficiently and productively.

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Technical Training

With more than 500 authorized training partners and traveling instructors, along with many online offerings, we have an Endpoint Management training option that is sure to fit your budget and schedule. Look what's available:

Certified Novell ZENworks Administrator

Become a certified Novell ZENworks Administrator today!

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Novell ZENworks Configuration Management Administration

New to Novell ZENworks? Learn how to install, use and administer ZENworks Configuration Management in this introductory course.

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Novell Technical Training: Novell ZENworks Configuration Management Advanced Administration

Find out how to complete advanced tasks such as migrating ZENworks Desktop Management over to ZENworks Configuration Management.

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Advanced Technical Training: Novell ZENworks Asset Management

Discover how to use ZENworks Asset Management to automate inventory processes and collect hardware and software usage reports.

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Advanced Technical Training: Novell ZENworks Patch Management

Learn how to easily distribute software and security patches company-wide in this hands-on course.

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Novell Technical Training: Novell ZENworks Endpoint Security Management Advanced Administration

Find out how to securely manage smart phones, laptops, mp3 players, thumb drives and more with effective endpoint management policies.

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Advanced Technical Training: Novell ZENworks Linux Management

Learn how to use ZENworks Linux Management to simplify the management of your Linux servers and workstations.

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On-demand Training

Endpoint Management training is available anytime and anywhere you have a broadband Internet connection.

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Custom, On-site Training

Looking for a more customized approach to Endpoint Management training? Custom, on-site training is available for your organization.

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Consulting Services

Leverage the real–world experience of Novell IT Consulting experts and our partners as you implement your Novell Endpoint Management solution. We have the experience and best practices required to solve complex challenges. Let us assist you at each stage—from planning to implementation—to help you reduce risk and reap the benefits of your investment even faster.

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