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Section 2.1, Introduction
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Section 2.2, Service Strategy - Financial Management
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Section 2.3, Service Strategy - Service Portfolio Management
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Section 2.4, Service Design – Service Catalogue
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Section 2.5, Service Desk - Service Level Management
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Section 2.6, Service Transition - Change Management
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Section 2.7, Service Transition - Configuration Management
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Section 2.8, Service Transition - Release and Deployment Management
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Section 2.9, Service Transition - Knowledge Management
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Section 2.10, Service Operation - Incident Management
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Section 2.11, Service Operation - Problem Management
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Section 2.12, Service Operation - Request Fulfillment Overview