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Information for Asia Pacific

Depending on your Novell license agreement you may be:

  • Entitled to a level of Premium Service based on the maintenance you have paid as a Master License Agreement customer
  • Able to purchase either Standard or Priority Maintenance which provides technical support and training - under a Volume License Agreement
  • Able to purchase support options for academic customers under your Schools or Academic License Agreement

Additional support options are available for purchase. VLA and MLA customers must be current on maintenance in order to purchase these options.

Before purchasing support from Novell, we recommend you review the Master Services Agreement (MSA) applicable to your area (below) as well as the Novell Product Support Lifecycle.

Brochures and Flyers

Technical Support Customer Handbook

The customer handbook is a practical guide to using and getting the most from Novell technical support.

Order Technical Support

Australia and New Zealand

  • To place an order for maintenance, and Technical subscriptions, please contact your preferred reseller
  • To place an order for a Premium Service Engineer Package or an Academic Support Package, please use the Order Form below

Order forms:

Asia

  • To place an order for maintenance, please contact your preferred reseller
  • To order additional support packages and options, please use the order forms below. For countries not listed, please contact your local Novell office.

Master Services Agreement (MSA)

Services delivered in the Asia Pacific region are governed by a Master Services Agreement.

Please choose the appropriate location below:

Products Supported

VLA customers receive support on all Novell products that are covered by Standard or Priority Maintenance, according to the Novell Product Support Lifecycle, which defines the duration and type of support customers can expect to receive on specific products as they move through their life cycle.

Through Premium Service, MLA customers receive support on all Novell products according to the Novell Product Support Lifecycle.

View a current list of products supported. 

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