Novell Technical Support
Information for Asia Pacific
Depending on your Novell licence agreeement you may be:
- Entitled to a level of Premium Service based on the maintenance you have paid as a Master Licence Agreeement customer
- Able to purchase either Standard or Priority Maintenance which provides technical support and training - under a Volume Licence Agreement
- Able to purchase support options for academic customers under your Schools or Academic Licence Agreement
Additional support options are available for purchase. VLA and MLA customers must be current on maintenance in order to purchase these options.
Before purchasing support from Novell, we recommend you review the Master Services Agreement (MSA) applicable to your area (below) as well as the Novell Product Support Lifecycle.
Brochures and Flyers
- Master Licence Agreement: Services Guide
- Volume Licence Agreement: Services Guide
- Academic or Schools Licence Agreement: Academic Services Flyer
- Optional Services Flyer
- Premium Service Engineer Flyer
Technical Support Customer Handbook
The customer handbook is a practical guide to using and getting the most from Novell technical support.
Order Technical Support
Australia and New Zealand
- To place an order for maintenance, and Technical subscriptions, please contact your preferred reseller
- To place an order for a Premium Service Engineer Package or an Academic Support Package, please use the Order Form below
Order forms:
Asia
- To place an order for maintenance, please contact your preferred reseller
- To order additional support packages and options, please contact your local Novell office
Master Services Agreement (MSA)
Services delivered in the Asia Pacific region are governed by a Master Services Agreement.
Please choose the appropriate location below:
- China
- Hong Kong
- India
- Indonesia
- Japan - contact your local office
- Korea
- Malaysia
- Philippines
- Singapore
- Taiwan
- Thailand
- Australia
- New Zealand
Products supported
VLA customers receive support on all Novell products that are covered by Standard or Priority Maintenance, according to the Novell Product Support Lifecycle, which defines the duration and type of support customers can expect to receive on specific products as they move through their life cycle.
Through Premium Service, MLA customers receive support on all Novell products according to the Novell Product Support Lifecycle.
