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Adopt and manage your solutions with confidence knowing you're covered with Novell
Novell solutions lower cost, complexity and risk on virtually every platform. But great technology is never enough.
Novell Maintenance provides the product upgrades, software updates and technical support you need to manage costs, minimize risk and focus on meeting your business objectives.
Maintenance is a critical component of the Novell buying programs and is part of our ongoing commitment to help you be successful with your Novell solutions and products. With Maintenance, we help you increase productivity, minimize risk, and accelerate and maximize the return on your investment. We'll keep your technology current and your solutions running smoothly.
Support
You'll sleep well at night knowing you're backed by the world-class Novell support organization. With access to powerful self-support tools, as well as expert Novell support engineers, you'll get the help you need, when you need it. Support benefits vary depending on your buying program and whether you choose Standard or Priority level maintenance.
Additionally, with Maintenance, you have access to a number of optional enterprise-level services such as account management, project support, dedicated support resources, and more. You can customize your support experience to meet your unique and mission-critical needs.
Overview of Standard and Priority Maintenance
| Benefits | Standard Maintenance | Priority Maintenance |
|---|---|---|
| Access |  12x5 |
 24x7 |
| Technical Support | Unlimited | Unlimited |
| Response Time | Severity 1 = 2 hours Severity 2 = 4 hours Severity 3 = Next business day Severity 4 = Next business day |
Severity 1 = 1 hour Severity 2 = 2 hours Severity 3 = 4 hours Severity 4 = Next business day |
PRODUCT Upgrades
Automatically, and without additional cost, access the latest features and functionality that help you maintain the highest levels of security and productivity. Maintenance saves you time and money providing you immediate access to new software releases without the additional costs, complicated budgeting cycles and individual software purchase requests.
Software Updates
Keeping your systems up-to-date with the latest service packs, patches and fixes is critical to maintaining an optimized and secure system. Maintenance customers have exclusive access to these crucial resources. Subscribe to receive automatic notifications so you can immediately access the right content, specific to your environment, that will keep your systems updated and running smoothly.