Novell Premium Service
Ordering Information for the Americas
Novell's support programs can be purchased from a Novell reseller though Novell's licensing programs, which have recently been simplified and improved to help you focus on what matters most running your business.
Before purchasing support from Novell, we recommend you review the terms and conditions as well as Novell's Product Support Lifecycle.
Americas
- Premium Service Brochure
- Additional Support Options Order Form
- Additional Support Options Order Form (CAD)
- Extended Support Statement of Work
Products supported
VLA customers receive support on all Novell products that are covered by Standard or Priority Maintenance, according to the Novell Product Support Lifecycle, which defines the duration and type of support customers can expect to receive on specific products as they move through their life cycle.
Through Premium Service, MLA customers receive support on all Novell products according to the Novell Product Support Lifecycle.
