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American National Standards Institute

Centralizing identity management with Novell reduced user management time by 90% and allows American National Standards Institute to keep pace with business growth.

About American National Standards Institute

The American National Standards Institute www.ansi.org coordinates the development and use of voluntary consensus standards in the United States and represents the needs and views of U.S. stakeholders in standardization forums around the globe. Comprised of government agencies, organizations, companies, academic and international bodies, and individuals, the Institute represents the interests of more than 125,000 companies and 3.5 million professionals.

Challenge

The ANSI staff was spending hundreds of hours each month manually updating user information across its systems, a time-consuming process that often resulted in inaccurate data for both internal and external users. Centralizing and automating identity management would not only improve data accuracy, but would also free up IT and non-IT support staff time.

In addition, ANSI manages a large number of documents pertaining to its work with hundreds of standards development organizations. The Institute has more than 2,500 users who access tens of thousands of documents from its SharePoint portal. These users often needed multiple passwords to access information. ANSI wanted to simplify data access by giving its users single sign-on access to information, based on their level of membership.

Novell Solution

"We chose a Novell solution because it's like an octopus—it's based on a solid directory, integrates with the widest range of products, and ties all our systems together."

Michael Petosa
Director of IT
American National Standards Institute

ANSI evaluated identity management solutions from several other vendors before selecting a Novell identity and security solution consisting of Novell eDirectory™ and Novell Identity Manager.

"We chose a Novell solution because it's like an octopus—it's based on a solid directory, integrates with the widest range of products, and ties all our systems together," said Michael Petosa, director of IT for the American National Standards Institute. "We also needed the ability to create specific business process rules and the other products we evaluated would have required a lot of custom scripting."

Using Novell eDirectory as a central repository for user identity information, ANSI has integrated four disparate data sources including Microsoft Active Directory, SharePoint portal and its IMIS contact management system.

"The process of setting up a new ANSI employee, member or contact used to involve several steps to create a new user account," said Petosa. "Now a new user account is automatically created when we enter a contact into our system. We can also immediately revoke network access for a departing user to safeguard our data."

Novell Identity Manager automatically synchronizes user identity information for its customers across all connected systems using a single ID and password. Along with improved data accuracy, ANSI also saves more than 100 hours a month of manual entry and updating. The solution automatically checks for errors and inconsistencies, and sends notifications to IT when necessary.

"Our business relies on contact information, so having accurate user data is essential," said Petosa. "Our Novell identity management solution helped us create a central repository of accurate user information for our valued constituents. Having a single point of user management greatly reduced both IT and non-IT administration time."

ANSI contacts can now register themselves on the organization's portal and receive immediate and single login access to online resources. Users can access all the information they are entitled to, based on their level of membership.

"The ability to provide immediate access to information to our portal gives ANSI a competitive advantage," said Petosa. "Our constituents love the ability to register once and get access to everything they need."

ANSI worked with Computer Integrated Services Co. of New York, a Novell Platinum PartnerSM, to design, test and deploy its identity management architecture.

"Implementing an identity management project was extremely important to our business," said Petosa. "CIS came with the right expertise and really understood our business. They have helped us create probably the best identity management solution in our industry."

Moving forward, ANSI plans to integrate more online applications with its identity management foundation, such as its e-commerce Web site to sell standards at webstore.ansi.org.

Results

"Our business relies on contact information, so having accurate user data is essential. Our Novell identity management solution helped us create a central repository of accurate user information for our valued constituents."

Michael Petosa
Director of IT
American National Standards Institute

By implementing a Novell identity management solution, ANSI has reduced the time spent on manual user provisioning by 90%, making more efficient use of its human resources. The organization has reduced the number of password resets for both its staff and members by 80%, dramatically improving user access to information.

Centralizing identity management has improved data accuracy and helps the organization protect the private information of each of its members. The company estimates that its Novell solution will pay for itself in two years.

"With Novell, we can grow our business in many different areas without the need to add staff," said Petosa. "Having a unified identity management system in place allows us to grow easily and efficiently."

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