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Café Coffee Day

Café Coffee Day uses SLES Priority Support for SAP Applications to protect its ERP environment, ensuring that order management and logistics systems are always available.

About Café Coffee Day

Amalgamated Bean Coffee Trading Company Limited (Café Coffee Day) is a fully integrated coffee company, involved in every activity from growing coffee beans on its 5,000 acres of plantations through harvesting, roasting, blending, exporting and retailing. Based in India, the company runs the popular Café Coffee Day chain of retail outlets, now present in more than 640 locations.

Challenge

Established in 1999, Café Coffee Day is a fast-growth company operating across the full spectrum of business activities in the coffee sector, with operations throughout India. To manage its complex and geographically dispersed business, the company had no packaged solution to handle production and supply chain management, so Café Coffee Day looked for an integrated solution that could support its continuing rapid growth.

Following a review of ERP solutions from major global vendors, Café Coffee Day selected the SAP ERP application as the best fit for its requirements, and chose to work with Coconut Info System to deploy and tune the solution. PSI Data System later handled the migration from the original Intel Xeon-based platform to an Itanium-based platform.

As the new ERP environment would be critical to the smooth running of its business, Café Coffee Day placed great emphasis on selecting the platform to run its SAP software–and in backing it with a comprehensive support package.

Novell Solution

Café Coffee Day opted to run its SAP ERP application on SUSE® Linux Enterprise Server, based on the operating system's price-performance, reliability and scalability. The ERP environment is hosted in data centres managed by a third-party specialist and offers extremely high resilience. PSI Data Systems customised the SAP software for Café Coffee Day's requirements, managed its rollout across the organisation, and now provides support and maintenance for SAP ERP.

"The SAP software is based on Java, and we knew that it ran particularly well on UNIX-like operating systems," said Arvind Chaudhary, Senior Manager–IT & MIS, Amalgamated Bean Coffee Trading Company Limited. "Selecting SUSE Linux Enterprise Server as our operating system for SAP ERP gave us the required performance, reliability and scalability with low cost of ownership."

Selecting SUSE Linux Enterprise Server as our operating system for SAP ERP gave us the required performance, reliability and scalability with low cost of ownership. — Arvind Chaudhary
Senior Manager - IT & MIS Amalgamated Bean Coffee Trading Company Limited (Café Coffee Day)

To ensure effective support for the entire ERP solution stack, Café Coffee Day selected SUSE Linux Enterprise Server Priority Support for SAP Applications, provided by Wipro Infotech. This joint support offering from Novell and SAP gives Café Coffee Day a single support entry point, reducing complexity, accelerating problem resolution and cutting the total cost of ownership. The solution also provides seamless integration with SAP Solution Manager into the SAP Global Support backbone.

"SAP ERP plays a crucial role in helping us to manage our internal operations and to maintain control over our extended supply chain," said Chaudhary. "We cannot tolerate any downtime for the SAP environment. With SUSE Linux Enterprise Server Priority Support for SAP Applications, we have full reassurance that this business-critical environment will be up and running 24 x 7."

The priority support subscription entitles Café Coffee Day to 24x7 support for SUSE Linux Enterprise Server, together with unlimited service requests. Support is provided by e-mail and by telephone, with target response times of four hours and one hour respectively. The subscription also includes the SUSE Linux Enterprise Server Fundamentals Training Kit at no extra cost.

Results

While Café Coffee Day does not yet have operations in other time zones, many vital business activities take place at the extreme ends of the working day, leaving no window of tolerance for system downtime. With SAP ERP software running on the ultra-reliable SUSE Linux Enterprise operating system and backed by SUSE Linux Enterprise Priority Support for SAP Applications, Café Coffee Day can be sure that its business-critical functions are always available.

"It's good to know that our ERP environment is backed by the combined support offering from Novell and SAP," said Chaudhary. "In practice, SUSE Linux Enterprise Server has proven so reliable that we have yet to test the quality or response times for the Priority Support service!"

In practice, SUSE Linux Enterprise Server has proven so reliable that we have yet to test the quality or response times for the Priority Support service! — Arvind Chaudhary
Senior Manager - IT & MIS Amalgamated Bean Coffee Trading Company Limited (Café Coffee Day)

The rollout of SAP ERP has helped Café Coffee Day to improve control over its business operations, enabling the company to maximise supply chain efficiency and cut costs while simultaneously improving the quality of service to its clients. The SAP software also provides detailed financial and management information for reporting purposes, supporting more effective long-term strategic planning and enabling targeted growth.

"SUSE Linux Enterprise Server provides an economical, reliable and scalable platform for SAP ERP," said Chaudhary. "As Café Coffee Day continues on its rapid growth path, this scalability will help us to expand the business without disruption and without incurring significant additional costs for the IT environment."

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