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Cite Media Holding Group

By implementing Novell Sentinel on SUSE Linux Enterprise Server, Cite Media Holding Group has created a centralised network security monitoring solution that enables faster and more effective response to emerging security threats.

About Cite Media Holding Group

Cite Media Holding Group (Cite) publishes 40 magazines in Taiwan, printing more than 20 million issues each year. It also has a catalogue of 15,000 books, adding over 2,000 new titles each year, and printing more than 13 million copies each year. The company has over 1,200 employees and is a division of TOM Group Limited, an associate of Hutchison Whampoa Limited.

Challenge

The increasing importance of the Internet and other non-physical distribution channels requires publishing companies to focus more and more on protecting and securing their networks. Cite has a large number of Web-based offerings, including online book purchasing tools, blogs, online magazines and game sites, which contribute significantly to its revenues.

The company had built up an extensive internal network with numerous connections to the outside world, and had equipped it with a variety of security and monitoring technologies. The difficulty was managing all the different tools to enable rapid, appropriate responses to perceived or actual security threats. Cite IT staff had to manually collect and collate log files from hundreds of different systems, analyse them to determine root causes, then attempt to resolve the issues.

The time and effort required to maintain network security represented a significant drain on resources. Cite was also concerned about the lack of speed in identifying and resolving security issues.

Novell Solution

Following a detailed evaluation of the market-leading solutions, Cite selected Novell Sentinel™ as its central point of control for security monitoring and management. The Novell solution automatically aggregates information from thousands of log files across the Cite network, and provides customisable real-time reporting on network health.

"Before, it was an enormous challenge to determine the precise location of security issues in the network—we have hundreds of applications and servers, and more than 1,400 PCs," said Elaine Kung, General Manager of Taiwan Operation Center, Cite Media Holding Group. "Novell Sentinel has enabled us to bring together huge volumes of real-time data and distil it into accurate, user-friendly reports on emerging security threats."

Cite implemented Novell Sentinel on three IBM BladeCenter servers running SUSE® Linux Enterprise Server. The company uses the solution primarily to collate event information from its backbone network equipment. Cite worked with Mikotek, a Novell Partner, to design and implement the solution.

"The service we receive from Mikotek is excellent," said Ms. Kung. "Their consultants are highly proactive, and we value the advice and support that they continue to provide."

Novell Sentinel enables Cite to be more proactive in its management of network security, effortlessly identifying potential issues before they have any significant impact. The solution uses rules set by Cite to create appropriate alerts for given events, helping IT administrators to take the right action in a timely manner.

"The main advantages of the Novell solution are its openness and its customisation capabilities," said Hank Young, Senior Manager of IT Department, Cite Media Holding Group. "Alternative solutions could only provide reports in standardised formats; Novell Sentinel gives us complete control, and makes it easy to add new devices into the central reporting function."

Novell Sentinel also stores a full history of events, creating a detailed knowledge-base that enables Cite to easily identify and resolve issues that have occurred previously.

Results

Novell Sentinel has enabled Cite to gain a clearer view of events across its large and complex network. By removing the need to manually collate and analyse data from hundreds of log files, the Novell solution has reduced the burden on the IT administrators and freed them up to deliver more effective problem resolution.

"Previously, there were gaps in our understanding of events and alerts on the network, because of the number and complexity of systems," said Mr. Young. "Novell Sentinel has simplified and centralised the task of network security monitoring, giving us an accurate picture of the health of the network in real time."

Since introducing Novell Sentinel, Cite has reduced the number of IT staff dedicated to network security from four to three, enabling improved focus on other strategic issues. The Novell solution provides higher-quality analysis than was achievable in the past, and enables faster identification of root causes.

"Previously, it might take two hours to find the right log files, collate the relevant information and analyse it; with Novell Sentinel it takes just five minutes, and the results are better," said Ms. Kung. "By helping us identify and fix potential network security issues more rapidly, Novell Sentinel improves employee productivity and helps us to provide better security for our online business."

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