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Johnson Matthey

Success Story

Johnson Matthey, with three global divisions and operations across 30 countries, has a dispersed organisational structure. The company required a holistic solution to streamline communication with all internal and external stakeholders. Deploying Novell® GroupWise® and Novell BorderManage®r helped Johnson Matthey achieve seamless integration across its organization, generating greater productivity and lowering administrative costs.

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Overview

Johnson Matthey is a specialty chemicals company and leading player in advanced materials technology. Providing products and services to combat pollution, refine precious metals and fine chemicals, the company develops niche products that enhance the quality of life for millions around the world. Founded in 1817, Johnson Matthey has 7,700 employees located in 30 countries and annual revenues of more than USD 4.7 billion.

Challenge

Effective worldwide collaboration was a challenge for Johnson Mathey. With offices in remote locations such as Haryana where network administrators were in short supply, the IT staff could not provide employees with consistent network upgrades or timely resolution of network issues. In cases of emergency, the company's UK headquarters needed to take charge and remotely control the network, resulting in business disruptions and downtime.

Johnson Matthey needed a solution to provide secure and reliable communication over intranets, extranets and the Internet. The new system needed to ensure authorised access to information and protect its network from both internal and external threats.

Novell solution

“With Novell GroupWise, better collaboration tools allow users to access information across a global network and provide updated reports on demand for real-time decisions. This has made Johnson Matthey more agile to changing market scenarios, greatly improving our productivity and helping us retain our competitive edge.”

Sanjay Samadder
Assistant Manager of IT
Johnson Matthey Catalysts

Johnson Matthey evaluated various technologies before choosing Novell GroupWise and Novell BorderManager to revamp its collaboration backbone, as well as to address business continuity, remote user access and network security concerns.

“Novell emerged as the unanimous choice as its products seamlessly integrated with our existing technology investment, providing an easy, consistent way to integrate our business systems and services,” said Sanjay Samadder, Assistant Manager of IT, Johnson Matthey Catalysts.

With Novell GroupWise, Johnson Matthey established a reliable data exchange and communication solution to cater to its 7,700 employees worldwide. The company uses GroupWise for nearly all of its internal and external communications, including the exchange of critical information and management of time-sensitive documents. Users benefit from access to integrated e-mail, instant messaging and scheduling functions, so they can communicate in real-time.

“With Novell GroupWise, better collaboration tools allow users to access information across a global network and provide updated reports on demand for real-time decisions,” said Samadder. “This has made Johnson Matthey more agile to changing market scenarios, greatly improving our productivity and helping us retain our competitive edge.”

With the help of Novell BorderManager, Johnson Matthey’s IT staff has increased security with premier firewall and VPN technologies. Remote users now have secure access to network resources, based on their identity. Internet access controls also protect the company’s employees from accessing undesirable content.

Results

“One of the most important aspects of the Novell solutions is that Johnson Matthey has not lost any business opportunities as a result of network downtime. In fact, we now present business continuity as one of our core strengths when pitching new clients or business.”

Sanjay Samadder
Assistant Manager of IT
Johnson Matthey Catalysts

By implementing Novell GroupWise and Novell BorderManager, Johnson Matthey has created a robust and reliable collaboration network to maintain business continuity. In addition to minimizing downtime, the unified monitoring and management functions of Novell BorderManager have reduced administration time, helping the company realize immediate cost savings.

“One of the most important aspects of the Novell solution is that Johnson Matthey has not lost any business opportunities as a result of network downtime,” said Samadder. “In fact, we now present business continuity as one of our core strengths while pitching new clients or business.”

Providing a comprehensive suite of e-mail and messaging tools has broken down organisational and hierarchal boundaries, facilitating cooperation among individuals, groups and teams across the globe. A direct benefit of this increased user productivity has been a push in product innovation and the establishment of global standards for product development.

“Novell GroupWise has created a seamless flow of communication within our organization with faster e-mail access and improved collaboration on ideas and solutions,” said Samadder. “It has greatly simplified network administration and gives our teams secure remote access, regardless of location.”

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