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To standardise its IT landscape and make its desktop management ready for the future, the Service Centre Medical Informatics at Universitätsklinikum Würzburg decided to implement Novell ZENworks Configuration Management.

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About Universitätsklinikum Würzburg

Universitätsklinikum Würzburg is a public hospital in Würzburg, Germany. It comprises 19 clinics with 1,433 beds, 5,379 employees, 52,147 in-patients and 200,500 out-patients every year. The Service Centre Medical Informatics provides IT services, including central information systems, email servers, and desktop management and support.

Challenge

Universitätsklinikum Würzburg wanted to standardise and modernise its IT landscape and make its desktop management environment ready for Microsoft Windows 7. The hospital also wanted to standardise its overall IT environment to reduce the number of databases and directory services, and streamline its server landscape for more efficient administration.

Novell's Solution

A long-term user of Novell products for desktop management, Universitätsklinikum Würzburg was looking to update its solution. The Service Centre Medical Informatics shortlisted four competitive solutions and eventually selected Novell ZENworks® Configuration Management based on previous positive experience of Novell solutions and a successful testing period.

The Novell solution met all requirements regarding compatibility and also offered new features to optimise desktop management and software distribution.

Working with Novell Consulting, the Service Centre Medical Informatics implemented Novell ZENworks Configuration Management and integrated it into the existing IT landscape. Four Novell ZENworks Configuration Management servers were installed on blade systems running Microsoft Windows 2008 Server and connected to the central storage infrastructure. The shared database is provided by the hospital-wide standard database solution Microsoft SQL Server, while user authentication services are provided by Microsoft Active Directory technology.

Initially 4,500 clients were smoothly migrated to the new solution, and half a year later the number increased to approximately 5,000 clients. In the meantime, Universitätsklinikum Würzburg also set up a pilot project with Windows 7 clients.

Universitätsklinikum Würzburg used the migration wizard provided by Novell to port its application bundles for the software distribution to the new version. "The high quality of the migration tools contributed to our decision to opt for Novell and saved us a lot of work and resources," said Andreas Thiele, Deputy Head of the Systems Team at the Service Centre Medical Informatics at Universitätsklinikum Würzburg.

The new system architecture introduced with Novell ZENworks Configuration Management allowed Universitätsklinikum Würzburg to significantly reduce the number of bundles that need to be managed. Configuration information for different target systems and environments can be stored ready for deployment at one location inside bundles.

Novell Consulting assisted Universitätsklinikum Würzburg throughout the entire project. A two-day workshop held by Novell ensured that IT staff at the Service Centre Medical Informatics will be able to effectively manage the systems themselves.

The Service Centre Medical Informatics operates a large Novell Identity Manager implementation at Universitätsklinikum. Integrating Novell ZENworks Configuration Management into the identity management solution is already planned, to enable better reporting and improve security.

Results

With the new Novell ZENworks Configuration Management solution, Service Centre Medical Informatics can easily manage all desktops at Universitätsklinikum Würzburg. The powerful Novell ZENworks Configuration Management client component provides many features which are not found in competing solutions. The Service Centre Medical Informatics especially values the advanced user interaction capability of the client component. The solution provides detailed configuration information and offers a great deal of flexibility for provisioning bundles and interacting with users.

The help desk relies on this comprehensive and user-friendly desktop management solution for its daily work. The solution gathers inventory data and provides help desk staff with remote support features to help users solve their problems more efficiently.

With new software bundle and distribution functionality, Novell ZENworks Configuration Management offers increased flexibility and reduced administration time. By integrating advanced configuration data into bundles and using the standard MSI Windows Installer format, the number of bundles needed for every single application can be reduced substantially.

The integrated automated system update has been very well received by the Service Centre Medical Informatics team. To install major patches using Novell ZENworks Configuration Management, the administrator simply needs to approve them in the easy-to-use Management Console.

Setting up a new desktop computer with the Novell desktop management solution and a third-party imaging solution is much easier, and with the advanced configuration options, the solution provides all flexibility needed.

"All in all, we are very satisfied with the Novell solution," said Andreas Thiele, Deputy Head of the Systems Team. "The system works very well and Novell was always highly competent. The Novell support team is responsive and helps us quickly when needed."

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UNIVERSITäTSKLINIKUM WüRZBURG AT A GLANCE:

A hospital affiliated to the Julius-Maximilians University in Würzburg, Germany

Industry:

Health Care

Location:

Germany

Products:

ZENworks Configuration Management

Results:

  • Cut administration time by reducing the number of software bundles by two thirds
  • Created a modern and easy-to-use desktop management solution
  • Enabled smooth migration of application bundles with migration tools and integrated AdminStudio bundle management tool

"Our decision to go with Novell was due largely to the migration tools available in the solution, which made the task significantly easier. Overall, we are very satisfied with the solution."

Andreas Thiele
Deputy Head of the Systems Team Service Centre Medical Informatics
Universitätsklinikum Würzburg

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