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VINTE uses Novell Open Workgroup Suite to manage and monitor employee desktops centrally and effectively, increasing IT staff control and productivity.

About VINTE

A leading Mexican construction company, VINTE was the creator of the innovative concept of the G7 Habitat, "Housing of the Seventh Generation" (winner of six National Housing Awards). The company specializes in affordable, sustainable and eco-friendly housing designed with the energy saving needs of lower-income families in mind. Founded in 2004, VINTE employs approximately 250 people working at locations in four states across Mexico.

Challenge

Without a centralized overview of the company's infrastructure, the IT staff at VINTE-Conectha spent much of their time locating and resolving issues. Setting up and distributing software updates and security patches across the company were also manual processes. This approach was proving highly inefficient, preventing the IT employees from focusing on higher-value work.

"The lack of a centralized management solution made managing and tracking our IT assets a complex task," said Victor Rivera, IT Coordinator at VINTE-Conectha. "For example, it was difficult to monitor what was installed on each machine, causing our staff to spend unnecessary time checking this and rolling out updates manually. We wanted to find a solution that would enable us to control and automate such processes from a central point of control."

Equally, VINTE-Conectha employees had difficulty collaborating effectively collaborating effectively using the company's existing IT tools. The company began looking for a flexible and secure solution that would meet all of these needs at a reasonable total cost of ownership.

Solution

VINTE-Conectha initially considered a Microsoft solution. After comparing it to Novell Open Workgroup Suite, however, the company found that the Novell solution more comprehensively satisfied its needs.

Working with Novell Technical Support and M&D Soluciones, S.A. de C.V., VINTE-Conectha deployed Novell Open Workgroup Suite, a complete collaboration package that includes Novell Open Enterprise Server running on Linux, Novell ZENworks® Configuration Management and Novell GroupWise®. The implementation was completed in just two months, within the planned deadline and budget.

"We were very impressed by the speed and efficiency of the implementation process," said Rivera. "The consultants from Novell worked very well with M&D Soluciones to combine their experience and expertise to ensure a swift and smooth rollout, with minimal disruption to our operations."

The deployment was made easier by the high degree of interoperability offered by the different components in Novell Open Workgroup Suite. For example, Novell Open Enterprise Server includes inbuilt features to provide easy integration with VINTE-Conectha's Microsoft applications.

"Choosing Novell Open Workgroup Suite meant we avoided being backed into a corner by our existing technology choices," said Rivera. "Rather than taking on the cost of ripping and replacing aspects of our environment to work with the Novell solution, we were able to leverage our existing infrastructure investments - a significant advantage."

Novell Open Workgroup Suite has given VINTE-Conectha the centralized control system it needed. IT staff can use Novell ZENworks Configuration Management to automate software setup, updates, healing and migration for desktop computers, saving time and effort. The solution also includes Novell ZENworks Asset Management: providing a complete, accurate view of assets and end-points, which makes it easy to ensure that licenses and access permissions are up to date.

"Novell ZENworks Configuration Management has transformed our approach to desktop management, as we are now able to automate previously complex processes such as rolling out patches and updates," said Rivera. "We have gained a sophisticated overview of the status of all software, enabling us to what our employees need, and deliver it efficiently and rapidly."

Employees at VINTE-Conectha are able to take advantage of the team workspaces and shared calendaring features in Novell GroupWise to facilitate enhanced collaboration. Centralized, policy-based administration means Novell GroupWise is exceptionally easy to manage. It is also highly reliable, virus-resistant and efficient, improving life for both VINTE-Conectha's IT staff and general employees.

"The intuitive controls in Novell GroupWise have made it very easy for our IT personnel to pick it up," said Rivera. "Our employees are delighted with the new collaborative tools, and are able to work more effectively together as a result.

Results

"Our IT staff spend less time troubleshooting due to the impressive reliability of the Novell solution—we estimate there has been a 20-30 percent decrease in the number of incidents, a number we soon expect to rise to 50 percent."

VINTE-Conectha's IT staff are able to remotely monitor and manage workstations using Novell ZENworks Configuration Management. Using Novell ZENworks Patch Management rollout of software updates and security patches can be automated, ensuring they can work more efficiently, while the rest of the company's employees get access to up-to-date systems faster. Enhanced performance has also accelerated system response times, further increasing user satisfaction.

"Deploying the Novell solution has had a significant impact on employee productivity, which we estimate to have increased by 30-40 percent," said Rivera. "We have faster response times, both from our IT systems and our IT staff, who are now able to distribute updates and patches across the entire company at the click of a button. Ultimately, this improvement is guaranteed to translate into better service for our customers."

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