Application & Software Services
|Premium Service Offerings||Yes||No||No|
|Primary and Dedicated Support Engineers||Yes||Yes||No|
|Critical Security Updates||Yes||Yes||No|
|Installation and Configuration Support||Yes||Yes||No|
|Access to Patches and Fixes||Yes||Yes||Yes|
|Access to the Novell Knowledgebase||Yes||Yes||Yes|
|Access to Support Forums||Yes||Yes||Yes|
|Access to Documentation||Yes||Yes||Yes|
Application & Software Services Products
Application and Software Services Products include Filr, GroupWise, Vibe, and ZENworks.
Novell will provide a minimum of three years General Support for Application and Software Services products, including revisions, starting with the date of the product's general availability. When General Support ends, Novell may offer Extended Support for an additional two years. Self-support is offered for ten years from the date of a product's general availability.
For more information on the phases of the Product Support Lifecycle, see the Product Support Lifecycle FAQ.