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Error : "interface not found."

(Last modified: 26Oct2002)

This document (10075469) is provided subject to the disclaimer at the end of this document.

fact

Novell ZENworks for Servers 3.0.

Novell Management and Monitoring Services.

Novell Network Discovery .

symptom

Error : "interface not found."

The NDS server object is not populated with the same sub-components (Services, Volumes, Files) as the ZFS Site structure has.

cause

SLOADER.NCF was started right after MWSERVER.NCF and NETXPLOR.NCF.  Initial & partial Discovery data from the dynamic NETXPLOR_0.DAT files was stored in the SYBASE database before discovery could complete populating the objects with the discovered details.  Finding or knowing the objects exists is only the first step.  Fleshing out the services and details of the object is the second and will take some time.  The greater the number of objects, the greater the time.  If DISCNODES.TXT is being used, this will speed up knowing about the objects, but some time is still needed to gather the data and services.

fix

Let the MWSERVER.NCF and NETXPLOR.NCF run for a period of time before starting SLOADER.NCF.  If this is not what happened, restore the empty database (If created during the install process.  If not created, re-install the MMS Sybase database and create the empty database.) and start the discovery again.  After discovery has ran for the determined time, run SLOADER.NCF.
Restoring the empty database:
1.  Unload all ZFS  3 modules (TID 10059273).
2.  Move the database files \ZENWORKS\MMS\DB\*.* to a backup location (if you want to keep them).
3.  Restore the \ZENWORKS\MMS\EMPTYDB\ files into the \ZENWORKS\MMS\DB\ directory.
4.  Remark out SLOADER.NCF from the AUTOEXEC.NCF and restart the server.
5.  Let MWSERVER.NCF & NETXPLOR.NCF run for a time, the larger the environment, the longer to let it run.  Running for days would be fine.

disclaimer

The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.

  • Document ID:
  • 10075469
  • Solution ID: NOVL82887
  • Creation Date: 09Oct2002
  • Modified Date: 26Oct2002
    • NovellManagement Products

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