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iChain abends right after custom install prompt during install

(Last modified: 30Jan2006)

This document (10095106) is provided subject to the disclaimer at the end of this document.

fact

iChain 2.2 SP2

iChain 2.3

symptom

iChain abends right after custom install prompt during install

Cannot install iChain 2.3

Problems installing iChain 2.3

iChain install abends on HP DL360 G4, HP DL380 G4, Dell PowerEdge 1850, Dell PowerEdge 2850 and Dell PowerEdge 750.

Dell PowerEdge 750 abend installing iChain, even though they do not have the EM64T-based processor.

cause

iChain 2.3 and iChain 2.2SP2 were updated to the SERVER.EXE and drivers from NetWare 6 SP3.   There is a known issue in the SP3 SERVER.EXE that is incompatible with EM64T-based processor systems and some pre-EM64T systems (like the PowerEdge 750) that had other hardware changes in preperation for the EM64T processors.  A compatible SERVER.EXE can be obtained from NW 6 SP5.

Additionally, the install will not detect the HP DL360 G4 or HP DL380 G4 RAID controller and requires updated drivers.    Drivers from SP5 should also work but may need to be obtained from HP.

fix

Install iChain 2.3.3 from http://download.novell.com or ic23sp3_iso.exe from http://support.novell.com. This is full ISO image of iChain 2.3 SP3 and includes updated server.exe for support of newer hardware platforms, as well as updated stack and drivers for the OS. This version of iChain is based on NetWare 6.0 Support Pack 5.

disclaimer

The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.

  • Document ID:
  • 10095106
  • Solution ID: NOVL99396
  • Creation Date: 20Oct2004
  • Modified Date: 30Jan2006
    • NetIQiChain

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