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Error: "Problem: Install failed. MSI returned error code: 1603"

(Last modified: 13Apr2005)

This document (10097303) is provided subject to the disclaimer at the end of this document.

goal

Error: "Problem: Install failed. MSI returned error code: 1603"

fact

Novell ZENworks for Desktops 4.0.1 - ZfD4.0.1

Novell ZENworks Desktop Management

Novell ZENworks Management Agent

symptom

Application to install Novell ZENworks Desktop Management Agent fails with Error: "Problem: Install failed. MSI returned error code: 1603"

cause

Error 1603 is described in Microsoft KB 304888 as

ERROR_INSTALL_FAILURE Fatal error during installation.

which is a generic failure code and has many causes.  To help narrow down the cause,  see TID 10061509 and enable MSI logging.  In this case, by looking at the ZAPPMSI.LOG you will see that it checks the version of Internet Explorer and fails with a status of 3 because IE was version 5.  Internet Explorer 5.5 or higher was not installed on PC, which is required for the ZENworks Management Agent for installation.

fix

Install Internet Explorer 5.5 or higher on PC

In application object's properties, select Availability and add a check for %*WINDIR%\SYSTEM32\SHDOCVW.DLL is greater than 5.50.4807

disclaimer

The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.

  • Document ID:
  • 10097303
  • Solution ID: NOVL101728
  • Creation Date: 12Apr2005
  • Modified Date: 13Apr2005
    • NovellManagement Products

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