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Cannot install ZEN6.5 patches

(Last modified: 16Mar2006)

This document (10098135) is provided subject to the disclaimer at the end of this document.

goal

Cannot install ZEN6.5 patches

fact

Novell ZENworks 6.5 Desktop Management - ZfD6.5

symptom

After selecting a NetWare server (or servers) for installation of Support Pack 1 or post ZEN65SP1 patches for ZENworks 6.5 Desktop Management, an error message is displayed
We are unable to determine that ZENworks Desktop Management 6.5 is installed on [server name]. This can be caused by not having sufficient rights to the target server. Be sure that ZENworks 6.5 in installed and that you have rights to administer [server name] before applying the support pack.

cause

The installation is checking for a value in the NetWare registry, and it cannot find it. This is most often due to the NetWare registry having been deleted at some time in the past, to try to fix an unrelated fault.

fix

For ZEN 6.5 SP1:

If you are trying to install ZEN 6.5 SP1 and are sure that ZEN 6.50 was installed on this server, then create a file with the following contents:

REGEDIT4
[HKEY_LOCAL_MACHINE\software\novell\zenworks\ZfD]
"Version"="6.5.0.40621"

Save the file, as say ZEN.REG in sys:public.

At the system console, enter the command REGEDIT

In the registry editor, enter the command to load your registry file, e.g. LOAD SYS:PUBLIC\ZEN.REG

use the command EXIT to leave the registry editor

Retry the Support Pack install
------------------------------------

For POST ZEN65SP1 patches:

If you are trying to install a POST ZEN65SP1 patch and are sure that ZEN 6.5 SP1 was installed on this server, then create a file with the following contents:

REGEDIT4
[HKEY_LOCAL_MACHINE\software\novell\zenworks\ZfD]
"Version"="6.5.1.50211"

Save the file, as say ZEN.REG in sys:public.

At the system console, enter the command REGEDIT

In the registry editor, enter the command to load your registry file, e.g. LOAD SYS:PUBLIC\ZEN.REG

use the command EXIT to leave the registry editor

Retry the Support Pack install.
------------------------------------

For POST ZEN65SP2 paches:

If you are trying to install a post ZEN65SP2 patch and are sure that ZEN 6.5 SP2 was installed on this server, then create a file with the following contents:

REGEDIT4
[HKEY_LOCAL_MACHINE\software\novell\zenworks\ZfD]
"Version"="6.5.2.50919"

Save the file, as say ZEN.REG in sys:public.

At the system console, enter the command REGEDIT

In the registry editor, enter the command to load your registry file, e.g. LOAD SYS:PUBLIC\ZEN.REG

use the command EXIT to leave the registry editor

Retry the Support Pack install.
------------------------------------

note

Although details of the Desktop Management components are stored in the registry, the install uses other means (checking for the presence of individual files, and looking in sys:system\zenworks.properties) to see which components are installed.

disclaimer

The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the validity of this information.
Any trademarks referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.

  • Document ID:
  • 10098135
  • Solution ID: NOVL102582
  • Creation Date: 28Jun2005
  • Modified Date: 16Mar2006
    • NovellManagement Products

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