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Support for Windows Vista SP1 or XP SP3 on ZCM 10

This document (3044144) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 10 Configuration Management
Novell ZENworks Configuration Management with Support Pack 1 - 10.1

Situation

Does ZENworks 10 support Windows Vista SP1 or XP SP3?

ERROR: "
[RegistrationManager] [] [Error during device registration: Service Error. code: -21, message: Could not determine device type from tag: unsupported] [] []"

Resolution

ZENworks 10.0.3.2 and onward fully supports Windows Vista Service Pack 1 and Windows XP Service Pack 3.

ZENworks 10.1
and onward fully supports Windows Vista Service Pack 1 and Windows XP Service Pack 3.

Additional Information

If you do not have at least version 10.0.3.2 installed, these are the symptoms if you install Vista SP1/XP SP3 and then install ZENworks agent
Right click zicon shows "Unavailable" for zone and server and device information.
ZCC push deployment does not add device to managed device list.
ERROR (from zmd-messages.log):
[DEBUG] [3/26/2008 8:35:29 PM] [] [RegistrationManager] [] [Error during device registration: Service Error. code: -21, message: Could not determine device type from tag: unsupported] [] []
[DEBUG] [3/26/2008 8:35:29 PM] [] [RegistrationManager] [] [Unable to update device status with any service] [] []

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3044144
  • Creation Date:26-MAR-08
  • Modified Date:27-APR-12
    • NovellZENworks Configuration Management

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