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Unable to retrieve ZCM system updates through a web proxy

This document (3087025) is provided subject to the disclaimer at the end of this document.


Novell ZENworks 10 Configuration Management
Novell ZENworks 10.0.1 Configuration Management


System update cannot retrieve files through a web proxy.


The fix for this issue requires 2 updated jar files and a few additional entries to to the DownloadApplyUpdate.xml file.
1. Obtain the system-update.jar and system-update-datamodel.jar from

2. Copy the system-update.jar file and the system-update-datamodel.jar file to the ZENWORKS_HOME/lib/java directory.

3. Configure your ZENWORKS_HOME/conf/loader/DownloadApplyUpdate.xml file so that it appears as follows:




***Note, Make sure that there is only one Module section in the xml file, if you have multiple Module sections the update will not appear.

(The directories for linux are /opt/novell/zenworks/java/lib and /etc/opt/novell/zenworks/loader.)
4. Restart the services for the new changes to take affect:
  • On Windows 2003 server restart Novell ZENworks Services Monitor, Novell ZENworks Server, and Novell ZENworks Loader .
  • On SLES 10 server restart novell-zenmntr, novell-zenloader, and novell-zenserver .

Applying the Update for ZCM (10.0.3) will cause that these modifications will be overwritten. To avoid this please create a backup of the DownloadApplyUpdate.xml and then restore it after updating to 10.0.3.

The ZENworks 10 System Update process has been re-designed for 10.0.3. This is fixed in version 10.0.3 - see TID 3486285 "Updates to ZENworks 10 Configuration Management" which can be found at


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  • Document ID:3087025
  • Creation Date:25-JAN-08
  • Modified Date:27-APR-12
    • NovellZENworks Configuration Management

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