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Troubleshooting ZCM Agent login problems

This document (3273870) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1 Authentication
Novell ZENworks 10 Configuration Management Authentication
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Authentication
Novell ZENworks 11 Configuration Management Authentication

Situation

ZENworks 10 Configuration Management agents cannot login to the ZENworks server
ZENworks 10 Configuration Management agents are slow to login to the ZENworks server
 
Errors (any of the following):
 
Unable to log into the network because the login credentials or the server certificate is incorrect.
 
Unable to log into the network because the Cached login information is not available.
 
Unable to log into the ZENworks realm because the system has disconnected from the network and the specified credentials did not match with the credentials cached on the system.
- You must specify the credentials used to previously log into the ZENworks realm from this system
- If your credentials have changed since the last login, you must reconnect the system to the network to be able to log into the ZENworks realm.
Note:  Repeated unsuccessful attempst might clear the cache and prevent you from logging into the ZENworks realm.

Unable to log into the network because the login credentials are incorrect.

Resolution

There are several possible causes - if you are unable to login, see:
TID 3852601 - Device DNS not included in the Zone Config info returned to the managed device (fixed in 10.1.1)
TID 3488382 - Continually get the ZEN login window and it will not authenticate to the primary server
TID 3632925 - ZCM login window pops up if password is not correct
TID 3620037 - zmd-messages log shows connection manager setting host status Bad
TID 3736572 - Managed Agent can't login after setting incorrect entries in additional DNS names
TID 7001553 - ZCM managed agent login error
TID 7001731 - ZENworks agent can't login due to ZENIsServerAvailable failure
TID 7001251 - Agent fails login due to server busy or unavailable
TID 3255358 - First login for any domain user fails to login to ZCM agent passively
TID 7001549 - ZCM Agent consumes grace logins
TID 3065025 - Unable to login after uninstalling ZCM agent from workstation
TID 7000977 - Troubleshooting ZENworks Agent login for environments using proxy to reach ZCM server
TID 7001082 - ZCM Passive mode login
TID 7001250 - Login failures when casa does not load
TID 7003139 - Logins fail when self signed certificate subject does not match the short host name or IP address of server
TID 7002202 - ERROR: Unable to log into the network because the login credentials or the server certificate is incorrect.
TID 7013359 - ZENworks Login Suddenly Fails for all Users


If you are able to login, but the login process is slow, see:
TID 3126582 - ZENworks 10 agents are slow to login to the ZENworks server
TID 7001541 - Slow login on agent machines after upgrading to ZCM 10.1
TID 7001872 - ZCM agent appears to cause 10 minute login delay before desktop appears
TID 7000021 - Random hangs on ZCM managed agent after successful ZEN login but before Desktop is Built (fixed in 10.0.3)
TID 7000639 - Slow Login with Mulitple Primary Servers After 10.0.3 Update (fixed in 10.0.3.2)
TID 7003260 - Slow Login, Non Alphabetized or objects in user source with Partitioned eDirectory

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3273870
  • Creation Date:17-JAN-08
  • Modified Date:24-SEP-13
    • NovellZENworks Configuration Management

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