Unable to install or upgrade GroupWise Agents on Linux

  • 3334406
  • 02-Aug-2007
  • 27-Apr-2012

Environment

Products:
Novell GroupWise 7
Novell Open Enterprise Server (Linux based)
Novell SUSE Linux Enterprise Server 9
Novell SUSE Linux Enterprise Server 10

Situation

Symptoms:
Unable to install or upgrade GroupWise Agents on Linux
ERROR:"Install failed for an unknown reason (8)."
Installation of WebAccess Application with Apache and Tomcat is successful but novell-httpd does not get installed

Resolution

Workaround Steps:
Sometimes due to some issues the RPMs do not get installed through the install script

MTA and POA
1. Launch Shell Konsole
2. Browse to Software/agents/linux using the cd command
3. Type "rpm -Uvh novell-* --force" without quotes and press Enter

GWIA
1. Launch Shell Konsole
2. Browse to Software/internet/gwia/linux using the cd command
3. Type "rpm -Uvh novell-* --force" without quotes and press Enter

WebAccess Agent
1. Launch Shell Konsole
2. Browse to Software/internet/webaccess/linux using the cd command
3. Type "rpm -Uvh novell-* --force" without quotes and press Enter

WebAccess Application
1. Launch Shell Konsole
2. Browse to Software/internet/webserver/linux using the cd command
3. Type "rpm -Uvh novell-* --force" without quotes and press Enter if this is SLES 9/10 and GroupWise instance of Apache and Tomcat is being used
OR
3. If GroupWise instance of Apache and Tomcat is not being used on SLES 9/10 or if this is OES Linux, then just type "rpm -Uvh Software/internet/webaccess/linux/novell-groupwise-webaccess-*". This step is not necessary if step for upgrading WebAccess agent has been done.


The above steps are for installing or upgrading the agents and not for configuring the GroupWise Agents. All the configuration if any needs to be done using the install script. Configuration is only needed if the agents are being installed for the first time and not needed for applying the Support Pack.