BSOD / System Crash when accessing Novell volumes

  • Document ID:3532535
  • Creation Date:20-Dec-2007
  • Modified Date:30-Jan-2013
    • Micro Focus Products:
      Client for Open Enterprise Server (Novell Client)

Environment

Novell Client for Windows Vista
Novell Client 2 for Windows Vista/2008
Novell Client 2 SP1 for Windows Vista
Novell Client 2 SP1 for Windows Server 2008
Novell Client 2 SP1 for Windows 7
Novell Client 2 SP1 for Windows Server 2008 R2

Situation

When accessing files on file server volumes, the Windows Vista or Windows 7 workstation will lock up / freeze / blue screen of death / crash without any apparent cause.  This has been seen when transferring files with various applications such as Lotus Notes and Novell GroupWise.  It can also happen when opening Microsoft Word, Excel, Access or PowerPoint files.

The blue screen dump may mention nccache.sys and/or ncpl.sys.

Resolution

Fixed in Novell Client 2 SP3 for Windows, or later.