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Network Card will not load on OptiPlex 755 workstations

This document (3761823) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Imaging
Novell ZENworks 10 Configuration Management
Novell ZENworks 7.2 Linux Management - ZLM7.2

Situation

Unable to image Optiplex 755
NIC will not load on Optiplex 755 with ZENworks imaging.

Resolution

For ZDM7: To obtain access to a hot patch with the fix for this problem, follow the instructions in TID 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at http://www.novell.com/support

For ZCM10: This is fixed in version 10.0.3 - see TID 3486285 "Updates to ZENworks 10 Configuration Management" which can be found at http://www.novell.com/support

For ZLM7.2 IR1: To obtain access to a hot patch with the fix for this problem, follow the instructions in TID 3469853 "Updates to Novell ZENworks 7.2 Linux Management" which can be found at http://www.novell.com/support

Workaround:
Need to add the parameter newid="0x8086 0x10bd,e1000".
To know where to put this parameter see:

If Using PXE do this:
  1. On the server, find this folder: \tftp\cmds\
  2. You will need to edit all four cmd files (which are text files) if you want to give yourself the option of the various boot modes. The files are: z_auto.cmd, z_maint.cmd, z_zpdis.cmd, z_zpen.cmd
  3. Assuming the files are in their default state, the 2nd line of each file will be a very long APPEND command. In each file, at the very end of the APPEND command, add a space and then this: newid="0x8086 0x10bd,e1000"
  4. Save the files and then try PXE booting the 755. You might possibly need to stop and start Zen on the server first ( zfdstop, zfdstart).
If you want to use the manual mode of the Zen imaging utility, do this:

  1. Turn on the 755, and just as it is starting up, hit F12 (for boot options)
  2. Tell it to boot from the On board Network Controller.
  3. As it begins to start the network boot process, press and hold (for a very long time) these keys: ctrl-alt-shift
  4. If all is well, you will eventually be presented with some menu choices. Choose Maintenance Mode Zenworks Imaging.
  5. After quite a while, you will get a bash prompt. Type img and hit enter. You should now be at the imaging menus.
Note that these steps only work if you are using ZDM 7.0.1 IR1 or later, as it already has the necessary driver present, e1000.ko. The newid command simply tells the kernel how to use the driver.

Change Log

 Oct. 30 2009 Alex Leatham - Added OnDemand QuickFix Logo

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3761823
  • Creation Date:24-FEB-08
  • Modified Date:30-APR-12
    • NovellZENworks Configuration Management
      ZENworks Desktop Management
      ZENworks Linux Management

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