Novell Home

My Favorites

Close

Please to see your favorites.

Troubleshooting PreAgent

This document (3883680) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 10 Configuration Management

Situation

What logs and files can be examined for troubleshooting ZCM 10 Managed pre agent? How to read the contents of PreAgentPkg_AgentComplete?

Resolution

For the PreAgent service, look on the system drive (for example:\windows\novell\zenworks\bin) for these files:
ZENPreAgent.InstallErr
ZENPreAgent.InstallLog
ZENPreAgent.InstallState
cmdline.txt(The command line executed when the managed agent package was launched)
Once the PreAgent service is installed, all logging goes to the system application event log.
The deployment package downloaded from a particular server will contain that server's connection information (ip/dns/ports) so that a managed device can call back to that server. You there are several ways that you can interrogate the package.
PreAgentPkg_AgentComplete -l(to get a listing of the package contents and any commands that are executed)
PreAgentPkg_AgentComplete -n -d(the contents of the package will be extracted to the specified directory)
Additionally, zeninfocollect includes msilist which will generate a list of ZENworks installed MSIs.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:3883680
  • Creation Date:26-OCT-07
  • Modified Date:27-APR-12
    • NovellZENworks Configuration Management

Did this document solve your problem? Provide Feedback