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Mac or Linux print drivers fail to upload with "Check that the Driver Store (idsd) is loaded"

This document (7000038) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint Appliance

Situation

When attempting to upload a Macintosh or Linux printer driver (ppd) from a Windows workstation which has the 5.92 version of the iPrint Client for Windows, the driver fails to upload and the following message is returned:

Check that the Driver Store (idsd) is loaded

Resolution

Resolution:
Install iPrint Client version 5.94 or later.

Workaround: Use the command line tool iprntcmd from Mac or Linux to upload the driver.

Open a terminal on a Mac machine and type this command:
Syntax:
iprntcmd -u <ids-hostname or ids-address> <ppd path with or without wildcards>

Example:
iprntcmd -u drvstr-main.mycomp.com /Users/jdoe/Downloads/HPLaserJet8000.ppd
When prompted for authentication, provide an eDirectory user in full LDAP format.  Example:
cn=admin,o=myorg

Cause

Novell identified a bug in the 5.92 version of the iPrint Client for Windows.  This bug affects the ability to upload printer drivers to the Mac or Linux OS types, and not other OS types.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7000038
  • Creation Date:21-OCT-13
  • Modified Date:19-MAR-14
    • NovelliPrint

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