iCM Add button opens blank window

This document (7000333) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint for NetWare

Internet Explorer

Situation

A blank object selector window is opened after clicking the Add button under the "Printers to install" section within the iCM (iPrint Client Management) task. The expected result is to see the ability to browse throughout the tree to find iPrint printers.

The lower Add button, under the "Printers to remove" section, works as expected.

This problem occurs with Internet Explorer, and not Mozilla Firefox.

Resolution

Workaround 1: Use Firefox

Workaround 2: Remove the Advanced Selection feature from this Add button.

From the server hosting iManager, make a back up of
sys:\tomcat\5.0\webapps\nps\portal\modules\iPrint\skins\default\devices\default\ICMPrinterPage.jsp
Open ICMPrinterPage.jsp within a text editor.
Remove these lines from the .jsp file:

c.set("OS.AdvancedSelection", "true");
c.set("OS.AdvSelCriteria", "<selection-criterion><types><id>NDPS Printer</id></types><group><row>" +
"<attribute>NDPS Printer XRI</attribute><operation>AS.Op.isPresent</operation>" +
"<row-op>and</row-op></row><group-op>or</group-op></group></selection-criterion>");

Cause

The cause is not known. This issue has been reported only once. The resolution listed in this TID removes the Advanced Selection option, which is not essential to this feature's functionality.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7000333
Creation Date:21-MAR-12
Modified Date:27-APR-12
- NovelliPrint
  NetStorage
  NetWare

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