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Cannot access address book from the client if logged in as user without administrative privileges on windows workstation

This document (7000861) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 8 Hot Patch 1

Situation

Situation :

Logged in as user without administrative privileges and then logged into groupwise client and trying to access address book results in error " The "MAPI Session Handle" of the Novell Groupwise `Object Request Broker` could not be accessed . The address book cannot run (error status: 0x80004005). "
If logged in as admin user or user with administrative rights , and then logging into groupwise client , allows access to the groupwise address book just fine .
Subsequent access to the address book works just fine after that , even if logged in to the workstation as user without the administrative rights .

Resolution

Reported to engineering.

Workaround :


Make the users members of the local administrative group.




Additional Information

      Steps to duplicate:

  1. Install Groupwise 8 or Groupwise 8 Hot Patch 1   agents at the server side.
  2. On a Winxp workstation, Install Groupwise 8 client or Groupwise 8 Hot Patch 1 client .
  3. Login to the winxp workstation , as an user without administrative privileges .
  4. Login to groupwise client and try to open the address book. You will not be able to access the address book. Will get an error " The "MAPI Session Handle" of the Novell Groupwise `Object Request
    Broker` could not be accessed . The address book cannot run (error status: 0x80004005). "
  5. Now log out of the winxp workstation and login as an administrator or an user with administrative privileges .
  6. Login to groupwise client as the user and now you can access the address book.
  7. Once it is done , log out of the winxp workstation and login as an user without administrative rights to the workstation . The address book can be
    accessed fine from now on.

    First time , after installing the groupwise 8 client , to access the address book , user need administrative rights to the workstation to be able to access the address book. Subsequent access just works fine even without administrative rights to the workstation.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7000861
  • Creation Date:02-MAR-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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