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Retention not working properly

This document (7001572) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 7
Novell GroupWise 8

Situation

Purpose:
Proper functioning of retention feature in GroupWise

Symptoms:
Users are able to delete mails from trash even before they are being backed up

Resolution

  1. Launch ConsoleOne.
  2. Highlight the Domain, Post Office or the User object where retention needs to be set.
  3. Click Tools | Options | Environment | Cleanup.
  4. Check the "Allow purge of items not backed up" setting. If it is selected, de-select it. If it is not selected and this is the Post Office or Domain Object, toggle the setting and then rebuild the Post Office Database. Follow the instructions in the TID to rebuild the Post Office Database:
    http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=3347260&sliceId=1&docTypeID=DT_TID_1_1&dialogID=23864319&stateId=1%200%2023860849
    If doing the above still does not work, try resetting the Client Options for the user. Please visit the documentation website for instructions on Resetting the Client Options:
    http://www.novell.com/documentation

Additional Information

Notes:
Resetting the Client Option can be followed for one user before performing for all the users

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7001572
  • Creation Date:09-OCT-08
  • Modified Date:26-APR-12
    • NovellGroupWise

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