Retention not working properly
This document (7001572) is provided subject to the disclaimer at the end of this document.
Environment
Novell GroupWise 8
Situation
Proper functioning of retention feature in GroupWise
Symptoms:
Users are able to delete mails from trash even before they are being backed up
Resolution
- Launch ConsoleOne.
- Highlight the Domain, Post Office or the User object where retention needs to be set.
- Click Tools | Options | Environment | Cleanup.
- Check the "Allow purge of items not backed up" setting. If it is selected, de-select it. If it is not selected and this is the Post Office or Domain Object, toggle the setting and then rebuild the Post Office Database. Follow the instructions in the TID to rebuild the Post Office Database:
http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=3347260&sliceId=1&docTypeID=DT_TID_1_1&dialogID=23864319&stateId=1%200%2023860849
If doing the above still does not work, try resetting the Client Options for the user. Please visit the documentation website for instructions on Resetting the Client Options:
http://www.novell.com/documentation
Additional Information
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7001572
- Creation Date:09-OCT-08
- Modified Date:26-APR-12
- NovellGroupWise
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